The job below is no longer available.
You might also like
in Tampa, FL
$17-$25Verified per hour Interim Healthcare - East Tampa FL • 6h agoUrgently hiring 17.2 mi Use left and right arrow keys to navigate- $18
est. per hour Penske Truck Leasing • 3d agoUrgently hiring 8.6 mi Use left and right arrow keys to navigate - $57,000 - $69,280
Verified per year Allstate Insurance • 7h agoUrgently hiring Use left and right arrow keys to navigate - $24
est. per hour OneMain Financial • 12d agoUrgently hiring 8.6 mi Use left and right arrow keys to navigate - $18
est. per hour PMA Companies • 7h agoUrgently hiring Use left and right arrow keys to navigate
SEASONAL Customer Service Representative
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Tampa, FL Tampa, Florida |
About this job
Description
In this role, the successful candidate will join our SBS Social Services Team working to ensure extraordinary service by promptly and accurately responding to Small Business Saturday inquiries via the internet through engagement with several social media channels such as Twitter, Facebook, and Instagram. You will listen for the voice of our Small Business Owners and Consumers, own each issue through to resolution, and provide personalized responses to customers in online channels. You will have the ability to help develop the personality of the brand, and recognize customer value while solving their issues.
You will engage our Small Business Owners and Consumers by seeking ways to leverage the voice of the customer as you provide recommended tailored solutions and answers to relevant questions about Small Business Saturday. In the end, you will be the eyes and ears of our brand within the social media response team.
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Responsibilities:
*Responsible for handling incoming customer inquiries communication via the internet within specific time frames.
*Research and resolve customer's issues at first point of contact by responding to customer inquiries via social media and other channels
*Deliver extraordinary customer care by responding to questions concerning customer accounts, exercising discretion and good judgment
*Maintain acceptable performance standards, including effectiveness, efficiency and quality across multiple channels
*Grow and nurture customer relationships on each and every interaction that result in measurable customer value
*Sophisticated knowledge and awareness of the Small Business Saturday program., internal servicing policies and protocols and the potential for many customers and members of the broader public to be influenced by your expert handling of each issue and situation - all must be used to provide customers Extraordinary Customer Care online through efficient and customer-focused resolution for customer issues that appear within social media channels.
*Responsible for handling incoming customer inquiries communication via the internet within specific time frames.
*Research and resolve customer's issues at first point of contact by responding to customer inquiries via social media and other channels
*Deliver extraordinary customer care by responding to questions concerning customer accounts, exercising discretion and good judgment
*Maintain acceptable performance standards, including effectiveness, efficiency and quality across multiple channels
*Grow and nurture customer relationships on each and every interaction that result in measurable customer value
*Sophisticated knowledge and awareness of the Small Business Saturday program., internal servicing policies and protocols and the potential for many customers and members of the broader public to be influenced by your expert handling of each issue and situation - all must be used to provide customers Extraordinary Customer Care online through efficient and customer-focused resolution for customer issues that appear within social media channels.
Must be flexible on coverage of schedule. Small Business Saturday is November 26th.
Qualifications
Required Qualifications:
The successful candidate will have the following qualifications:
Minimum Qualifications:
- A minimum of 1-2 years' experience in driving improvements in the customer experience is required.
- Preference may be given to candidates with experience using social media tools such as Twitter, Facebook, Instagram, Live Chat, etc
- Excellent written communication skills and a flair for using social networking and online lingo.
- Knowledge of search engine optimization, Internet skills, and social networking sites (Twitter, Facebook, Instagram, blogs, forums, etc)
- A strong ability to make sound business decisions and analyze complex issues.
- Proven ability to balance doing what is right for the customer with business priorities and constraints.
- Highly skilled at negotiating win-win solutions via written communications
- Demonstrated track record of excellent verbal and written communications skills to effectively exceed the expectations of our high influential followers.
- Consistently demonstrates a positive attitude.
- Be prepared to discuss specific work examples of these competencies and skills if scheduled for an interview.
- Not on any form of active counseling.
Preferred Qualifications:
- Must be clever, empathetic, warm, and friendly and be able to project these characteristics in online conversations and as needed, by telephone should a successful servicing experience require an offline dialogue
- Enjoy online and offline conversations and be comfortable writing succinctly online
- Be a fast learner especially with various online applications
- Be able to handle adverse situations and provide solutions
Unwavering passion about social media and desire to learn more Be a creative thinker to find resolution in often ambiguous situations
Your Privacy Choices