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Customer Service - Accounts & Billing (Start 8/29 or 9/12) - Full-time
| Hours | Full-time |
|---|---|
| Location | Pittsburgh, PA Pittsburgh, Pennsylvania |
About this job
Description
WHO IS ALORICA?
Alorica is one of the biggest companies you've never heard of.
We only do one thing - we make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with over 90,000 employees in more than 100 locations around globe.
Working at Alorica means having the freedom to explore all kinds of career opportunities. You can choose from several positions - customer service, tech support, management - serving a wide variety of clients in healthcare, insurance, finance and consumer technology.
Alorica offers fun, challenging opportunities for personal and professional development. We want you to have fun and succeed, because when you're at your best, that's when we're at our best.
Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.
JOB OVERVIEW
- Answering Customer Service inquiries via incoming calls and email
- Process payments and set up payment arrangements
- Answer questions about accounts, billing, and services
- Enroll new customers
- Retain customers looking to switch to other providers
- Upsell both new and existing customers
- Assist existing customer with relocation services
- Handle any other customer inquiry, complaint or request
- Offer an exceptional customer experience in every interaction
Qualifications
WHAT ARE WE LOOKING FOR?
- Customer service experience
- Excellent communication skills
- Schedule flexibility
- Attention to detail
- Self-motivated / Driven
- Compassionate / Empathetic
- Able to deliver a positive customer experience
- Minimum of high school diploma
- Must successfully pass a criminal background check and drug test
WHY ALORICA?
- We offer competitive compensation (plus bonus incentive on some programs)
- Strong career growth with over 95% of all management positions being employee promotions
- $300.00 Employee Referral Retention Bonus
- Exclusive employee discounts on Travel, Entertainment, Electronics, and more
- Comprehensive benefits program including, Medical, Dental and Vision Insurance, 401(k), Tuition Reimbursement, Sick/Accident Insurance, Pet Insurance, Paid time off and much more.
- Alorica is an equal opportunity employer - M/F/D/V
POSITION DETAILS
Location: Green Tree, PA
Position Type: Permanent, Full Time
Training Schedule: 5 weeks, Monday - Friday 9-5:45
Position Schedule: 4 weekdays and 1 weekend day, Prefer individuals able to work 3:15 pm - Midnight
HOW TO APPLY / CONTACT US
We are excited to answer your questions and provide you with more detailed information. Just click APPLY NOW!
We also invite you to walk in for an interview between the hours of 10 am and 4 pm. Our address is 9 Parkway Center Drive South, Pittsburgh, PA 15220
If you would like to speak to a member of our Recruiting Team, call us at (412) 650-3813
PASSION PERFORMANCE POSSIBILITIES!!
#aloricagreentree #alorica #teamgreentree #aloricajobs #passionperformancepossibilities #customerservicejobs #awesomecustomerservice #workforalorica
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