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Recovery Customer Service Associate
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Omaha, NE Omaha, Nebraska |
About this job
Description
GET TO KNOW ALORICA.
Alorica is one of the biggest companies you've never heard of. We only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with over 90,000 employees in more than 100 locations around globe.
Working at Alorica means having the freedom to explore all kinds of career opportunities. You can choose from several positions - customer service, tech support, management - serving a wide variety of clients in healthcare, insurance, finance and consumer technology. And you can choose to work at a site, work from home, stay where you are or transfer to a totally new location.
Alorica offers fun, challenging opportunities for personal and professional development. We want you to have fun and succeed, because when you're at your best, that's when we're at our best.
Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.
You ready? Let's do this.
Recovery Associate
The Recovery Associate is responsible for performing customer service and / or resolution via phone. You will manage a list of recovery accounts and work off an automated dialer. The environment is very fast paced, requiring consistent multi-tasking. You will be representing 6 different clients and each has their own unique systems. At any given time you may have upwards of 10 programs will be open at one time, including email and instant messaging.
- Outbound Calls: typically consist of calls regarding the list of accounts you are responsible for managing; contacting your client's patients who have past due medical bills. *Goal is to set-up payment arrangements or collect a payment in full.
- Inbound Calls: consist of customer service related items/issues
Work Schedule is Monday - Thursday - Noon - 9:00 PM Fridays 10a-7:00 PM
Hourly wage is $11.75 plus $2.00 Shift Diff. for work after 5:00 PM and *Saturdays
** Bilingual - Hourly wage is $12.75> Noon - 5P and 14.75> 5P -9P
Qualifications
About Alorica:
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Required Skills:
- Ability to Multi-Task
- Good Communication Skills
- 6 - months Customer Service Experience
- 6 - months Call Center Experience
- Ability to pass a standardized interview.
We offer a comprehensive benefits program designed to support the health, wellness and financial security of our employees, from full medical coverage to generous paid holidays and vacations. Alorica's benefits program is a vital component of your total compensation package, providing a firm foundation for today-and ensuring you and your family a healthier, brighter tomorrow.
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