Point Click Care Specialist

JOB OVERVIEW

Sunrise Senior Living is seeking a PointClickCare Specialist to work at our Community Support Office headquartered in McLean, VA. This position will build, configure, deploy and maintain care configuration (assessments, care plans, security, ISPs, etc.) on PointClickCare. The system is being used to support care planning for Sunrise Residents.

"Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what’s right for the resident. For me, that’s a big breath of fresh air."

- Sunrise Leader

RESPONSIBILITIES & QUALIFICATIONS

Responsibilities

• Build, configure, deploy and maintain care configuration
  • Tasks
  • Point of Care (POC)
  • User Defined Assessments (UDA)
  • Scheduling
  • Shifts/Assignments
  • eMAR/eTAR
  • Security
• Analysis of current configuration and requirements
• Requirements gathering for future modifications to support the business changes
• Testing and follow through on all changes
• System documentation
• Provide information and feedback for training documentation
• Participate in departmental and other meetings as requested
• Exercise discretion when accessing protected patient health information as it relates to client issues and needs
• Work with external vendors and contractors as appropriate

Education/Experience Required

• Knowledge and experience with PointClickCare
• Configuration and support of an eHR (electronic health record) and eMAR experience required
• Experience in health care and senior living required
• Experience in customer service support required
• Proficient in Microsoft Office programs

Qualifications and Skills

• Strong communication and customer service skills
• Desire to deliver timely, effective and high-quality solutions to end users
• Ability to present in front of groups
• Ability to work independently
• High energy, results-oriented personality
• Ability to quickly adapt and learn new system functionality
• Conflict management/conflict resolution skills
• Ability to work in a complex team environment
• Ability to handle multiple tasks, set priorities, schedule, and meet deadlines
• Proven abilities in problem management, process analysis, and root cause analysis
• Strong communication skills (written and verbal) for information gathering and the ability to interact with various client group
• Maintain positive and helpful attitude toward clients and co-workers
• High level of integrity

*LI-LH1

#AF-LH1

Sunrise maintains a drug-free work environment and all offers of employment with Sunrise are conditioned on submitting to and successfully completing and passing a drug and alcohol test.
ABOUT SUNRISE

Sunrise Senior Living has championed quality of life in senior care for more than 30 years. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families. It's no surprise that many of the world's leading experts in Senior Living entrust their career to Sunrise.

At Sunrise, you will…

Make a Difference Every Day
We are passionate about our mission — to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.

Be Part of a Uniquely Supportive Community
The care-focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best.

Ignite Your Potential
We believe potential has no limits. We offer best-in-class leadership development programs designed to grow our leaders. We are committed to helping our team members achieve their career goals.