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in Mason, OH
Customer Service Representative
•30 days ago
Hours | Full-time |
---|---|
Location | 6030 S. Mason-Montgomery Road Mason, Ohio |
About this job
Customer Service Representative
JOB OVERVIEW
The Customer Service Representative will coordinate all aspects of customer service on a daily basis for Assurex Health accounts according to the Standard Operating Procedures. The Customer Service Representative works in a high performance, customer-focused call center team environment and is responsible for a number of customer-oriented tasks in a call center environment. The main goal of the customer service representative is to ensure an excellent customer experience. This position will report to the Customer Service Supervisor.
PRIMARY RESPONSIBILITIES
- Perform daily customer service activities in a call center, to include: order entry, responding to customer inquiries, explaining information regarding test options and results according to Standard Operating Procedures via phone, email, fax or mail.
- Resolve customer concerns utilizing in-house resources
- Resolve order exceptions within the specified time frame outlined in the Order Exception Process
- Provide the customer with written information as needed
- Assist with daily auditing of orders
- Support daily registration functions
- Assist in the daily review of order documentation to identify and stop potential reimbursement issues.
- Refer technical inquiries to appropriate staff and ensure that proper follow up occurs
- Interact with Sales, Laboratory and Billing staff
- Ability to solve problems and deal with variables
- Use telephone, computer and fax machine to correspond with customers regarding open orders
- Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations and operates in accordance with standard operating procedures
- Maintain excellent customer relationships to ensure customer satisfaction
- Contribute to and participate in the implementation and continuous improvement process of the department
- Provide adequate reimbursement consultation pre and post sales to our customers
- Assist other departments as necessary
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- Associate degree or equivalent experience preferred
- Proficient in all Microsoft software applications
- Attention to detail and concern for impact is essential
- Ability to recognize problems and bring them to the attention of a supervisor
- Reimbursement experience in the healthcare industry, preferably in a laboratory environment
- Excellent time management, scheduling and organizational skills
- Strong verbal and written communication skills
- Ability to read, analyze and interpret instructions, correspondence and contractual requirements
- Must have the flexibility to work extra hours/shifts to meet corporate and departmental goals.
- Skill in answering a telephone in a pleasant and helpful manner
BENEFITS
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- Accidental Death & Dismemberment (AD&D)
- Long Term Disability
- Short Term Disability
- Flexible Spending Account (FSA)
- Voluntary Life
- 401K Retirement Planning
- Stock Options
- Paid Time Off (PTO)
- Employee Assistance Program (EAP)
- GeneSight Test
- FREE Mason Community Center Membership
- Verizon Wireless Service Discount
- No relocation assistance offered.
Assurex Health is an Equal Opportunity Employer.