Regional Order Management Manager

# Description **General Description/Primary Purpose** The premise of the Manager of Operations position is to provide operational expertise and support that allows the Regional, District, and Store Management teams to focus on the execution of our business strategy. The Regional Manager of Operations will do this by supporting store operations, analyzing sales trends, and following up initiatives to ensure ease of execution and continuous improvement. As a member of the Regional staff, the Manager of Operations will work with all members of the Regional team and select RHQ staff to ensure that projects are implemented. Their subject expertise and support will ensure the stores and District Managers have the resources needed to be successful in a fast paced environment. The Manager of Operations will act a as a subject expert in the Toy and Juvenile operations and will be a conduit for information to and from RHQ. The Manager of Operations will be an important part of the regional succession plan providing a bench for DM, RHRM, RAPM, and RHQ Operations. The Manager of Operations will take direction from and report to the RVP and is expected to maintain open lines of communication with all business partners. The Manager of Operations will work with the Regional Operations Analyst to support the execution of all important initiatives at the direction of the RVP. The Manager of Operations will support the business by working with the RVP, DM's, Regional team and select RHQ teams to drive: • Improved business results and a better Guest Experience through programs such as Innovation Strategy, and the Focus Store Program • Merchandise presentation and visual execution with individual stores on remodel/new store projects, juvenile rotations, Spring/Fall resets and other merchandising initiatives • In stocks on weekly Ad product, balancing seasonal/hot goods, remodel/new stores, and identifying specific needs within the region to support sales • Proper inventory flow to include the managed flow process with MP&A and Logistics • Consistent execution of the Ad Set process and operational feedback on how to improve our promotional activity • Urgency on mission critical ad hoc requests for business trend analysis, competitive landscape changes, product recalls and other store operations initiatives # Qualifications • High potential R Star Store Manager or R HQ Manager • Ability and desire to grow to the next level (DM or R HQ Director) • Ability to travel as needed within Region • Capability to provide objective feedback on initiatives and processes and influence others in a non-reporting relationship • Demonstrated success in driving results and execution with high performing teams • Strong written and verbal communication skills • The ability to learn, and develop analytical skills including the use of a personal computer and Toys R Us systems **Responsibilities** • Lead special projects (significant merchandise moves, new system rollouts and programs, etc) at the regional level and contribute to program design or development at the national level • Partner with MP to maximize sales opportunities, unique store layouts, and drive remodel layout enhancements • Work in partnership with MP&A to drive in stocks on remodel/new store openings, weekly Ad product, seasonal and Regional assortments • Work with and support the RVP in the budgeting and P&L review process • Drive execution of remodel and new store processes to identify sales opportunities, reduce costs and ensure delivery of flawless stores for GO • Act as a direct point of contact for R HQ regarding_:_ * Implementation of new merchandising concepts , sales driving * Field testing initiatives/communications to ensure ease of execution * Inventory balancing within Stores/Districts/Regions * Logistics initiatives including managed flow * Facilities and Maintenance projects * Demos and Events * Ad Set Reviews and price change * Vendor partnership to drive execution of services including merchant vendors, Premium, Floor Care, Kiddie Kandids, Motherhood Maternity, and NEW Communication is critically important to ensure a seamless partnership between the region, districts, stores and RHQ. This will be achieved through a national call, regional and district calls and through e-mail. In addition the Regional Manager of Operations will: * Provide content for weekly Regional staff calls * Participate in Regional staff meetings * Formally touch base weekly with the RVP **Job Function:** Store Operations **Primary Location:** USA-CA-Rialto **Schedule:** Full-time **Organization:** Regional Office **Job Type:** Standard **Education Level:** High School Diploma/GED **Travel:** Yes, 75 % of the Time **Brand:** Toys 'R' US **Req ID:** 81378