Call Center RN (Part Time) - Bilingual Spanish Required - Miami, FL

There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Nursing here isn't for everybody. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Start doing your life's best work. (sm)
 
Optum Health Care Decision Support is 24/7 inbound call center. We have full-time positions (5 days a week, 8 hour shifts) and part-time (4 days a week, 6 hour shifts) available at this time. Day, evening, and overnight shifts are available.  Weekends are required. Holidays are required on a rotating basis.  Variety of schedules available! Training, regardless of schedule, will be a full 40 hours per week for 6 weeks, at regular daytime business hours, Monday - Friday.
 
***This is a work from home position after training has been completed, contingent on meeting all standard quality and performance criteria.***
 
Primary Responsibilities:

We are an inbound call center open 24/7 including holidays
Assesses and triages immediate health concerns
Identifies problems or gaps in care offering opportunity for intervention
Coordinates services and referrals to health programs
Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
Prepares individuals for physician visits
Manages utilization through education 
Special projects, initiatives, and other job duties as assigned 

Required Qualifications:


Active, unrestricted RN license in the state of Florida
2+ years of experience in any clinical setting
Bilingual skills (fluency in Spanish/English, both written and verbal)
Highly organized, self-directed worker with an ability to function in high volume environment
Strong verbal and written communication skills
Proficient level of experience with Microsoft Office applications, and strong technical aptitude
Must live within a commutable distance of our Miami, FL office location (50 minutes or 50 miles)
Ability to work evening shifts on a rotating schedule including weekends
Ability to work Monday - Friday during daytime hours for first 6 weeks for training 
Preferred Qualifications:

Previous experience working with the geriatric population 
Home health experience 
Triage experience 
Case management experience 
Previous customer service experience 
Previous experience in a telephonic role
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. (sm) 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords:  RN, Nurse, case manager, call center, triage, healthcare navigator, telephonic nurse, Miami, FL, Florida,  bilingual, Spanish
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