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Collection Specialist, Now Accepting Applications for Future Openings - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | BALTIMORE, MD BALTIMORE, Maryland |
About this job
Description
JOB PURPOSE:
Manage rental accounts and meet company account management goals and expectations, by collecting on past due accounts while adhering to company standards, policies, and procedures. Use company vehicle to do pick-ups on past due accounts. Accomplish these in a way that is consistent with the RAC mission statement.
KEY RESPONSIBILITIES:
Account Management:
· Review expired accounts and communicate with the customers to promote timely payments
· Maintain accurate records of past due account activity
· Complete customer service calls in a timely manner as assigned
· Follow all policies and procedures and adhere to all standards
Customer Pick-ups:
· Load and upload truck per policy to protect merchandise
· Pick-up merchandise from customer homes as assigned
· Keep assigned vehicle(s) clean and maintained, as required, for safe operation
· Follow all safety, handling and transportation procedures to avoid personal injury and property damage
· Ensure personal compliance with applicable DOT regulations
Qualifications
JOB REQUIREMENTS:
JOB PURPOSE:
Manage rental accounts and meet company account management goals and expectations, by collecting on past due accounts while adhering to company standards, policies, and procedures. Use company vehicle to do pick-ups on past due accounts. Accomplish these in a way that is consistent with the RAC mission statement.
KEY RESPONSIBILITIES:
Account Management:
· Review expired accounts and communicate with the customers to promote timely payments
· Maintain accurate records of past due account activity
· Complete customer service calls in a timely manner as assigned
· Follow all policies and procedures and adhere to all standards
Customer Pick-ups:
· Load and upload truck per policy to protect merchandise
· Pick-up merchandise from customer homes as assigned
· Keep assigned vehicle(s) clean and maintained, as required, for safe operation
· Follow all safety, handling and transportation procedures to avoid personal injury and property damage
· Ensure personal compliance with applicable DOT regulations
Qualifications
JOB REQUIREMENTS:
- Appropriate operator's license per state/federal regulations
- Working knowledge and compliance of DOT regulations
- High school diploma or equivalent
- Friendly with good communication skills
- Good reading, speaking, listening and customer oriented skills
- Ability to work with minimal supervision
- Pass entry level tests
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