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COLLECTION SPECIALIST - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Tucson, AZ Tucson, Arizona |
About this job
Top Three Skills:
Collections
Customer Service
Computer Skills Job Description: Job Content and Scope
* Handle both inbound and outbound customer contacts, typically requiring recovery of a balance owed to Intuit
* Actively manage a queue of customer accounts that have a past due balance
* Reconcile any balances that may be the result of fraud or system issues
* Make recommendations for process improvements within the department
* Inform supervisor of all departmental and customer concerns or issues on an on-going basis
* Provide excellence in customer service, for internal and external customers, throughout all levels of the collections process
* Remain compliant with FDCPA and NACHA regulations Work Environment: Hours: 8:00am-5:00pm depending on business needs.
Large Call Center with excellent amenities including walking tracks, cafe, game room, etc.
It starts with our people - people with a passion to simplify the business of life for others.
It's fueled by innovation - the desire to find a better way of doing things
It's cemented with compassion - a genuine concern for each other, our customers and our world. Qualifications: Qualifications
* Computer proficiency and ability to quickly learn company products tools, and processes
* Verbal and written communication skills in a variety of mediums (phone, email, chat, in-person)
* Ability to work both individually and as part of a team
* Goal Oriented
* Skilled at time management, multitasking and prioritizing workload
* Critical thinking
* Previous collections experience is preferred but not required
* Previous customer service in banking, financial, or accounting role is highly desired
* High school diploma or GED is required, college is preferred
Customer Service
Computer Skills Job Description: Job Content and Scope
* Handle both inbound and outbound customer contacts, typically requiring recovery of a balance owed to Intuit
* Actively manage a queue of customer accounts that have a past due balance
* Reconcile any balances that may be the result of fraud or system issues
* Make recommendations for process improvements within the department
* Inform supervisor of all departmental and customer concerns or issues on an on-going basis
* Provide excellence in customer service, for internal and external customers, throughout all levels of the collections process
* Remain compliant with FDCPA and NACHA regulations Work Environment: Hours: 8:00am-5:00pm depending on business needs.
Large Call Center with excellent amenities including walking tracks, cafe, game room, etc.
It starts with our people - people with a passion to simplify the business of life for others.
It's fueled by innovation - the desire to find a better way of doing things
It's cemented with compassion - a genuine concern for each other, our customers and our world. Qualifications: Qualifications
* Computer proficiency and ability to quickly learn company products tools, and processes
* Verbal and written communication skills in a variety of mediums (phone, email, chat, in-person)
* Ability to work both individually and as part of a team
* Goal Oriented
* Skilled at time management, multitasking and prioritizing workload
* Critical thinking
* Previous collections experience is preferred but not required
* Previous customer service in banking, financial, or accounting role is highly desired
* High school diploma or GED is required, college is preferred
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.