Business Operations Analyst I

This Business Operations Analyst position falls within our Technical Operations Product Stability and Testing Team. While primarily a member of the Customer Service Center organization, Technical Operations supports various business groups internal to DISH, and externally with our vendors.  As a Product Stability Analyst, you will be a key player in DISH’s software release process.  Your focus will be to identify, trend, and escalate potential software bugs in DISH’s set top boxes, as well as develop and validate analytic theories on potential software and hardware abnormalities.

A successful Business Operations Analyst will have the following: 

• Bachelor's degree from four-year college or university preferred
• Proficient in Microsoft Excel, as well as knowledge of database basics (e.g. SQL, MS Access)
• Excellent quantitative and analytical abilities, with proficiency in mathematical concepts (fractions, percentages, ratios, proportions, statistics, probabilities, algebraic expressions, etc.) and ability to define problems, seek and collect data, establish facts, and draw valid conclusions
• Well developed oral and written presentation skills, with the ability to summarize complex concepts into understandable and easy-to-follow presentation materials
• Experience with or ability to work in a fast paced environment; and excellent teamwork skills with ability to establish productive working relationships with other departments and personnel
• Sharp attention to detail; high personal standards for quality and thoroughness

EDGE Qualifications:

• No final consultations within 90 days
• Employees with work place relationships must not work in the same management chain
• Maximum of 5 active EDGE applications at once
• Favorable PA score
• Supervisor support application
• SNE/hourly employees in position for 6+ months: SE employees 1+ year

• Review feedback from agents through tools and forums for potential product issues, and in turn provide feedback back to the agent to close the feedback loop
• Identify bugs by participating in the DISH beta program and through routine testing when new software is released and/or features launched
• Accomplishing tasks using various databases throughout the company, and writing custom SQL Server scripts to identify software issues and create needed reports
• Working to turn these ad-hoc investigations into recurring and ongoing processes
• Utilize MS Excel and other modeling tools to generate reports and trend analyses
• Develop and archive documentation referencing software release notes, projects, and Product Stability processes
• Coordinate with various departments such as product marketing, technical support, and programming to plan for business changes that may impact the overall stability of the set top box

#LI-JB2 Littleton, CO