Internship - Spring 2017 - Event Operations/Management

Universal Orlando® Resort is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who's serious about their work. A person who knows it doesn't take magic to put a smile on a guest's face... it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you're serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won't just be 'doing a job.' You'll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?

Expand your universe with Universal Orlando’s Campus 2 Career Internship Program! This program can provide not only extensive learning opportunities, but real world experience as well. An Internship with Universal Orlando offers abundant networking and exposure opportunities to one of the world’s top entertainment destinations.

EVENT MANAGEMENT: Support Event Managers with the planning and execution of events.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support Event Managers in the planning and execution of on and off site events, meetings, and familiarization trips for, but not limited to, Marketing/Sales, Community Relations, Government Relations and more
• Work closely with various internal divisions to successfully communicate and execute events including: Operations, Entertainment, Catering, Revenue Operations, Security, Publicity, Public Relations, Guest Services, Parking, and miscellaneous external vendors
• Attend related meetings
• Set up and attend key stakeholder meetings
• Complete and distribute event itineraries
• Facilitate event logistics and track event budgets
• Handle post event evaluations/recaps
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities
• Perform other duties as assigned 

EVENT OPERATIONS: Learn the role of an Event Operations Supervisor and provide leadership, work direction and assistance to Event Leads, Event Guides and Event Management team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Learn and assist with execution of events such as Universal’s Superstar Parade, early park admissions, marquee events, corporate events, productions and/or land control in the supervisory role
• Provide work direction to Event Leads and Guides
• Partner and communicate event needs with operating partners
• Ensure proper staffing levels for event
• Assist with organization and execution of divisional team meetings, if needed
• Create and organize Team Member meetings or briefings, including agendas and content
• Coordinate arrival and departure of event guests
• Provide work direction and performance coaching to hourly Team Members
• Understand and ensure all operational safety procedures are followed
• Practice, promote and coach UO Service Model of Look-Focus-Act.
• Leadership and team management skills
• Support Event Operations management teams in frontline event execution
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities
• Perform other duties as assigned

REQUIREMENTS: 

• In pursuit of an Associate, Bachelor or Graduate degree at an Accredited Institution
• Current class standing of Sophomore or above
• Cumulative GPA of 3.0 or above (official transcripts available upon request)
• Consistent attendance is a job requirement
• Approximate dates of this internship are from January 2017 - May 2017
• Availability requirement typically includes 24-40 hours per week during Sunday-Saturday (must be available to work weekends)
• Preferred majors include: Event Management, Hospitality Management or Tourism

PREFERRED QUALIFICATIONS:

• Current or prior theme park experience preferred
• Must be comfortable being exposed to outdoor weather conditions and required 75% of time to stand and walk in the field
• Must be customer service oriented and have the ability to make decisions in a timely manner
• Must be efficient in Microsoft Office Programs including, but not limited to: Word, Excel, and PowerPoint
• Strong interpersonal skills, problem-solving abilities and organization 
• Exceptional attention to detail
• Superior written & verbal communication skills
• Work in a fast-paced environment and adhere to deadlines
• Ability to work autonomously and/or in teams
• Prior internship experience is preferred

ADDITIONAL INTERNSHIP INFORMATION:

In order to be considered, a resume is required with your application and must include major, anticipated graduation date and cumulative GPA.

Recent graduates will not be eligible for this program.

Universal Orlando does not provide housing. Interns are responsible for their own housing and transportation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Due to the volume of responses, only applicants of interest will be contacted. 

If you are interested in this position and you have what it takes to be a part of Universal Orlando, click on 'Apply Now'. If not, please check out our Job Search to explore other opportunities within our universe. We regret that due to the volume of responses only applicants of interest will be contacted.

Universal elements and all related indicia TM & © 2015 Universal Studios. © 2015 Universal Orlando. All right reserved. EOE