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in East Boston, MA

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About this job

Location: Boston Airport F&B
Unit Name: Wolfgang Puck Term C Pier C FC
Unit Code: BOSWPK01
Hourly Rate (if applicable):

Summary:

The Host/Hostess is responsible for greeting guest(s) and seating them at an appropriate table before they are introduced to their server. The Host/Hostess may perform a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager.

Essential Functions:
  • Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following HMSHost customer service standards
  • Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times
  • Maintains and updates restaurant seating charts
  • Proper set up and maintenance of the Dining Room areas before serving
  • Assists with maintaining sufficient stock of roll up silverware for the incoming shift
  • Seats guests and advises them on menus and beverage choices based on required in-depth knowledge
  • Oversees the delivery and servicing of food and beverages
  • Liaises between kitchen staff and floor staff to ensure the guests’ experience meets concept/company standards
  • Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service
  • Understands and follows HMSHost cash handling policies and procedures and maintain proper security of cash at all times
  • Patrols assigned station, refilling water and coffee, removing service items and condiments per establishment procedures
  • Performs other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles)

Minimum Qualifications, Knowledge, Skills, and Work Environment:
  • Customer service and cash handling experience preferred
  • Excellent organization skills
  • Ability to read and interpret restaurant’s seating chart
  • Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
  • Ability to bend, twist, and stand to perform normal job functions
  • Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
EOE | Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity | DFWP | Background checks will be required prior to beginning employment.

Job Benefits

*Competitive compensation
*401(k) retirement savings plan
*Employee and family members comprehensive benefits including medical, dental, vision care, long term disability, short term disability, and life insurance
*Flexible spending account for health expenses
*Paid vacation
*Credit union membership

HMSHost benefits vary by location and some associates may not be eligible for certain benefits. Associates covered by a collective bargaining agreement may be eligible for different benefits. HMSHost reserves the right to amend and/or terminate a benefit plan at any time.