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Inbound Sales Representative
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Columbus, OH Columbus, Ohio |
About this job
Time Warner Cable is currently seeking Inbound Sales Representatives. You will promote residential products and services offered by Time Warner Cable to both existing and potential subscribers by phone. These products and services include, but are not limited to; Digital Video, High Speed Internet and Digital Phone.
THIS IS NOT TELEMARKETING!
This position allows for earning potential based on performance. The more you sell the more you make! In addition to the earning potential, we are proud to offer a robust benefits package including:
Position Summary:
The Inbound Sales Representative is a consultative professional sales position within our Telesales team. Individuals in this position are responsible for residential cable, internet, home phone, and home management services. This professional is responsible for learning a customer's household needs and making recommendations while maximizing revenue for Time Warner Cable.
This position is required to sell, transfer, provide information and offer assistance on all aspects of cable services to potential and current customers by telephone.
Essential Job Functions:
•Sells TWC products and services to achieve monthly revenue and sales quotas in Video, Data and Phone through proactive consultative needs analysis with new and existing customers including development of client centric product solutions. Attempts to sell on every call regardless of the customer’s initial reason for calling, such as billing calls, service calls and complaint calls.
•Enhances the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints. Serves as expert and educator to customers on all TWC products, services and packages along with competitor’s offerings.
•Navigates and uses various databases and applications to accurately and quickly capture, maintain and retrieve records of customer transactions, inquiries, complaints, or comments, as well as actions taken. Maintains call and data entry accuracy levels that meet department expectations.
•Follows TWC policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information.
Job Requirements:
•Must have ability to persuasively present products and services to meet customer needs, address and overcome objection and close sales.
•Must demonstrate commitment to provide the highest quality of service to the customer.
•Must be competitive and be driven by daily, weekly and monthly goals and stay motivated to meet work objectives while working within policy and acceptable standards.
•Must organize work and time to ensure delivery of results and display a strong work ethic.
•Must have the ability to quickly navigate between multiple screens, databases, and complex data entry systems.
•Must be proficient at typing and entering data into applications using a keyboard.
•Must be familiar with basic operations of Windows/Apple operating systems, internet browsers (e.g. Explorer, Chrome, Safari) and email (e.g. Microsoft Outlook.)Must be available to work assigned shift as within guidelines; this may include weekends, evenings or both. Hours of operations are 8 am-11 pm Monday-Saturday, and 10 am-9 pm Sunday.
Education:
Required
•High school diploma or general education degree (GED.)
Preferred
•College degree or some college/technical education.
Experience:
Required
•6 months customer service experience.
Preferred
•Call center experience, commission-based sales experience and/or employment using a computerized system as a central part of previous employment.
TWCCB
TWC:LAD
#LI-Post
THIS IS NOT TELEMARKETING!
This position allows for earning potential based on performance. The more you sell the more you make! In addition to the earning potential, we are proud to offer a robust benefits package including:
- Base Salary plus Aggressive Commission structure.
- Average 1st year income $40k-$45k!
- Top performers earning over $60k.
- Paid training.
- Discounted services for employees who reside in a Time Warner Cable serviceable area.
- Matched 401k.
- Medical, Dental, Vision and Prescription Drug plans.
- Tuition Reimbursement for select majors.
- Paid vacation after 6 months!
Position Summary:
The Inbound Sales Representative is a consultative professional sales position within our Telesales team. Individuals in this position are responsible for residential cable, internet, home phone, and home management services. This professional is responsible for learning a customer's household needs and making recommendations while maximizing revenue for Time Warner Cable.
This position is required to sell, transfer, provide information and offer assistance on all aspects of cable services to potential and current customers by telephone.
Essential Job Functions:
•Sells TWC products and services to achieve monthly revenue and sales quotas in Video, Data and Phone through proactive consultative needs analysis with new and existing customers including development of client centric product solutions. Attempts to sell on every call regardless of the customer’s initial reason for calling, such as billing calls, service calls and complaint calls.
•Enhances the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints. Serves as expert and educator to customers on all TWC products, services and packages along with competitor’s offerings.
•Navigates and uses various databases and applications to accurately and quickly capture, maintain and retrieve records of customer transactions, inquiries, complaints, or comments, as well as actions taken. Maintains call and data entry accuracy levels that meet department expectations.
•Follows TWC policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information.
Job Requirements:
•Must have ability to persuasively present products and services to meet customer needs, address and overcome objection and close sales.
•Must demonstrate commitment to provide the highest quality of service to the customer.
•Must be competitive and be driven by daily, weekly and monthly goals and stay motivated to meet work objectives while working within policy and acceptable standards.
•Must organize work and time to ensure delivery of results and display a strong work ethic.
•Must have the ability to quickly navigate between multiple screens, databases, and complex data entry systems.
•Must be proficient at typing and entering data into applications using a keyboard.
•Must be familiar with basic operations of Windows/Apple operating systems, internet browsers (e.g. Explorer, Chrome, Safari) and email (e.g. Microsoft Outlook.)Must be available to work assigned shift as within guidelines; this may include weekends, evenings or both. Hours of operations are 8 am-11 pm Monday-Saturday, and 10 am-9 pm Sunday.
Education:
Required
•High school diploma or general education degree (GED.)
Preferred
•College degree or some college/technical education.
Experience:
Required
•6 months customer service experience.
Preferred
•Call center experience, commission-based sales experience and/or employment using a computerized system as a central part of previous employment.
TWCCB
TWC:LAD
#LI-Post