Senior Enrollment / Eligibility Representative - Cypress, CA

Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.Primary Responsibilities:

Manger a book of business which includes monitoring and processing eligibility for Dual Customers (WP1) customers.Manage Development queue regarding eligibility requests from Date EntryManage Eligibility reporting, reviewing for issues and errors and processing when neededAdhere to established Turn-Around-TimeInteract with internal/external customers gathering data for accuracy on discrepanciesProvide input to policies, systems, methods, and procedures for the effective management and control of the premium billing functionIncluding quality assurance and audit activitiesAssist on assigned projects and participate as an SME(Subject Matter Expert) as assigned

Required Qualifications:

High School Diploma or GED 1+ years of work experience in an office professional environment with defined measurements and goals 1+ years of experience solving customer problems Ability to create formulas, filter, copy, paste within Microsoft ExcelAbility to send emails, schedule meetings, operate calendar within Microsoft Outlook
Preferred Qualifications:

1+ years of Enrollment and Eligibility experience
Soft Skills:

Ability to navigate multiple computer applicationsAbility to multi-task, this includes ability to understand the healthcare industryAbility to remain focused and productive each dayProfessional verbal and written communication skills
Physical Requirements and Work Environment:

Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computerService center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.