Experianced Mitigation Technician

Position Summary: The position of the Mitigation Technician is a combination position requiring a thorough understanding and performance of emergency disaster services such as; water damage mitigation, smoke damage mitigation, mold remediation, carpet cleaning and other mitigation services offered. Principal Duties & Responsibilities include, but are not limited to: * Entering private residences and commercial dwellings in order to perform emergency and environmental services. * Perform category 1, 2 & 3 water damage mitigation, smoke odor & fire damage clean up, as well as mold remediation per IICRC S-500 & S-520 standards and as specified by Southeast Restoration (SRG). * Working in tight or confined spaces, hot & cold spaces, and working on scaffolds. * Frequent stooping & lifting up to 75 lbs safely. * Wearing Personal Protective Equipment as recommended by product manufacturers, IICRC S-500 & S-520 standards as well as per specified by SRG. * Completion of SRG's daily job documentation paperwork. * Proper use & responsibility of drying equipment, hand & power tools. * Proper use & responsibility of moisture reading equipment. * Re-stocking of trucks daily. * Upkeep of trucks. * Upkeep of warehouse daily. * Provide exceptional customer service. * Assist in customer's education of process. * Procuring authorization of required SRG forms. * Daily communication with SRG team. * Working with urgency while always working safely. * Operating company vehicles. * Attending training classes as needed. * After hours work and routine "on call status." * Professional appearance and demeanor.

Working Relationships and Scope * Maintain timely and effective communication and flow of information with Lead Technicians, Supervisors or Managers

Performance Competencies * Oral Communication - Speaks clearly. Shows respect when addressing customers and superiors. Able to effectively respond to excited customers. Adaptable and able to think on his/her feet. * Written Communication - Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar. * Planning & Organizing - Plans and organizes work activities considering the nature of the job at hand. Focuses on key priorities. Pays attention to details. * Technical - Is appropriately trained and/or certified and effectively performs all production work within the water mitigation division. * Quality - the individual demonstrates accuracy and thoroughness and monitors his / her own work to ensure quality.

Qualifications - Knowledge, Skills and Abilities * Education and Experience High school (or GED) diploma. * Mathematical skills Adequate math skills. Ability to apply learned techniques to determine appropriate equipment type and number of units. * Computer skills Demonstrates basic proficiency in the use of computers, email and portable devices used to report and record daily activity. * Certificates, Licenses and Registrations Certification in performing appropriate services: Water Mitigation, Mold, etc.