Retail Assistant Manager - Full-time / Part-time

RESPONSIBILITIES:

DELIVER OVERALL BRAND EXPERIENCE

• Directs and models 5.11’s Ethos, Values, Mission and Service standards providing an elevated customer experience

• Works closely with 5.11 Tactical Merchandising Team to coordinate merchandising updates, identify opportunities and support long-term strategies

• Leads and delegates merchandise processing, replenishment and recovery of sales floor to brand standards

• Ensures team is trained in the appropriate fitting techniques and accurately executing fittings

• Ensures all alterations and embellishments are executed according to department specs

• Models an efficient and satisfying cash-wrap experience

• Ensures housekeeping duties are completed to maintain a neat, clean and professional store experience

• Assists with reductions, price changes, and transfers

• Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags

• Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety

• Has working knowledge and oversees use of all Company systems in store

BUILD CUSTOMER RELATIONSHIPS

• Creates an environment that maintains a 100% focus on the customer

• Models selling behaviors to build customer relationships and brand loyalty

• Models and supports use of store tools and systems to nurture customer relationships

• Develops and guides efforts to establish relationships with local public safety organizations

ACHIEVE RESULTS

• With the direction of the Store Manager, accountable for store and individual goals, monitors and follows up on sales goals, sales plans and sales budgets to optimize profit

• Helps to attracts, recruit, hire and train high-caliber leadership team members and service specialists

• Helps to assess team’s performance and provides feedback using both informal and formal methods

• Ensures all team members are working together to create a positive environment and resolves issues

• Writes and flexes store labor schedule, helps manage store controllable expenses, protects the assets of the store through implementation of loss prevention practices

QUALIFICATIONS:

To perform the job successfully, an individual should have the following credentials:

• Degree and/or 2-4 years of retail store supervisory experience – outdoor apparel and/or gear preferred

• Proven ability to provide a superior customer experience and drive customer loyalty 

• Proven ability to assess talent and manage performance

• Proven business acumen with strategic and analytical skills

• Ability to effectively communicate with all levels of an organization

• Schedule flexibility to include evenings and weekends

• Proficiency in Microsoft Office programs (Excel, Word, and Outlook)

• Ability to use a POS system