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Training & Engagement Coordinator - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Lansing, MI Lansing, Michigan |
About this job
Home Instead Senior Care®
Engagement Coordinator Needed
Be Do Have Inc. d/b/a Home Instead Senior Care
Objective:
We are seeking an individual that is expected to perform a variety of duties for the engagement of CAREGiversSM. The Engagement Coordinator is expected to meet the needs of the CAREGivers and develop and maintain a workplace culture that retains quality CAREGivers.
Primary Responsibilities:
• Reflect the core values of Be Do Have Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Schedule and conduct CAREGiver training including training required to meet Home Instead® Standards and additional optional training.
• Schedule and conduct CAREGiver annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution
• Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
• Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
• Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
• Prepare and publish the monthly newsletter within the deadline
• Evaluate and update all training materials as needed
• Plan and successfully execute all CAREGiver meetings
• Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Each Home Instead franchise is independently owned and operated.