Shift Leader - Full-time / Part-time

Job Description

RESTAURANT SHIFT LEADER

Come Join the Better Ingredients, Better Pizza Team as a Shift Leader / Supervisor.

Overview:

This position ensures high quality products and customer service are delivered, while ensuring compliance with all federal, state, and local laws, as well as company ethical business practices. In addition, this position manages restaurant operations including the execution of all company policies, procedures, programs and systems to ensure restaurant profitability.

What’s on the Menu:

• Supervise a restaurant team, maintain adequate shift staffing levels according to projected sales, properly train team members to exceed customer expectations, ensure compliance with all Papa John’s policies and procedures, and coach for improved performance while building an atmosphere of teamwork, energy and fun.
• Demonstrate operational skills including making quality products and ensuring each product meets Papa John’s standards and accurately reflects the customer’s order.
• Provide an outstanding customer experience, including professionally and promptly responding to all customer concerns or issues. Solicit, share and utilize customer feedback to improve restaurant operations and build brand loyalty.
• Motivate team to deliver quality service to all customers while promoting a fun, energetic, and collaborative environment.
• Communicate, train and promote quality standards to restaurant team members.
• Execute cash management duties with POS and shift reports, assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.
• Manage company’s assets by ensuring the restaurant is clean, safe and organized and complies with safety and security standards at all times.

Critical Ingredients Include:

• A high school diploma or equivalent preferred
• Minimum of 18 years of age
• 1-2 years of related food service experience required
• Bilingual is a plus but not required
• Ability to work nights and weekends
• Ability to lead a team during a shift with no supervision
• Ability to work with computers, phones, fax machines and copiers
• Ability to successfully perform the job duties of all positions in the restaurant, including but not limited to pizza delivery
• A valid driver’s license issued by the state in which the team member works, an acceptable motor vehicle record, proof of auto insurance and a reliable vehicle
• Employment is contingent upon a satisfactory result of a background & credit check

• Execute cash management duties with POS and Shift Reports. Assist in the management of adequate inventory levels using the company's systems and guidelines to minimize loss. Manage company's assets by ensuring the restaurant is clean, safe and organized; complies with safety and security standards at all times
• You must be hard working, team-oriented, friendly, honest and have great customer service skills.
• Reliable transportation to and from work
• Ability to lift 50lbs
• Ability to lead a team with no supervision and build an atmosphere of teamwork, energy and fun
• Ability to work with phones, computers, fax machines and copiers
• Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery
• Communicate, train and promote quality standards to team members
• Professionally and promptly, respond to all customer concerns or issues.
• Strive to make Papa John's a leader in its market

• Food Discounts
• Flexible Hours
• Training Programs
• Opportunity for Advancement – YOU have the potential to one day become a Franchisee!
• Along with a competitive paycheck you will work in a fun, nurturing environment where you will learn valuable business and people skills