Patient Access Associate Trainer - Phoenix, AZ and Sacramento, CA - Full-time / Part-time

The Associate Trainer position is primarily responsible for the effective delivery of training programs across the organization.  Position will be responsible for delivering operations specific training, such as Billing, Collections and Customer Service within the revenue cycle of Patient Financial Services.  Direct / indirect involvement with the design process of training materials will also be included in the Training Delivery - Operational function.
 
This specific role will focus primarily on the effective delivery of front-end revenue cycle process trainings. The ideal candidate for this position will bring either training experience, or experience working with and coaching others on the revenue cycle process.
 
Primary Responsibilities:

Prepare for and support effective facilitation; maintain and apply knowledge of facilitation best practices
Conduct appropriate preparation to ensure full understanding of training content and objectives prior to delivery
Collaborate with appropriate resources (e.g., instructional designers, business partners, SMEs, business leadership) to facilitate development of appropriate learning objectives and curricula
Set appropriate expectations for all applicable stakeholders
Identify, understand, apply, and prepare the appropriate training technology to ensure effective learning
Leverage Subject Matter Experts as needed to ensure that appropriate learning content is accurate and current
Review the established facilitation approach and verify that it meets the learning styles and needs of the audience
Ensure that the logistics of the learning environment are completed and in place
Ensure that delivered training (including vendor training) complies with learning objectives and meets organizational needs
Comply with all required policies, regulations and procedures applicable to the learning process
Identify and adapt to the learning styles of the audience during the facilitation process
Demonstrate appropriate teaching method, style and pace to optimize learning, adopting different delivery approaches / mechanisms as needed
Ensure/provide training coordination / support to facilitate delivery of effective training (e.g., room coordination, supplies / materials, enrollments, scheduling)
Apply a learner - centric approach to promote engagement and active participation by all learners
Maintain an interactive, engaging and collaborative learning environment

Required Qualifications:


Undergraduate degree or comparable related work experience
1+ years of Revenue Cycle experience
Experience delivering trainings, facilitating meetings, or public speaking
Strong interpersonal skills and excellent verbal and written communication skills to develop and delivery professional and quality training content
Comfort delivering presentations to multiple levels of employees and leadership
Proficiency in the MS Office Suite, including Word and Excel
Travel 25% or greater as needed to delivery trainings (regional/national)
Preferred Qualifications:

1+ years of experience delivering training in a business operations, corporate, or sales environment
Familiarity with: MS4, SMS, EDM, Artiva ,SSI, CA, eFR, MRT, Meditech, and Cerner software
LMS, WebEx, and / or SharePoint 2013 experience
Experience working within large matrix organizations with international business partners
Experience as a quality analyst or coach
Prior experience supporting claims, insurance, and/or medical billing organizations
Training Certification
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
 
Job Keywords: trainer, training, revenue cycle, MS4, SMS, EDM, Artiva ,SSI, CA, eFR, MRT, Meditech, Cerner, Phoenix, Arizona, AZ, Sacramento, CA, California