Intake Coordinator - Lenexa, KS - Full-time / Part-time

Position Description:

Energize
your career with one of Healthcare’s fastest growing companies.  

 

You
dream of a great career with a great company – where you can make an impact and
help people.  We dream of giving you the
opportunity to do just this.  And with
the incredible growth of our business, it’s a dream that definitely can come
true. Already one of the world’s leading Healthcare companies, UnitedHealth
Group is restlessly pursuing new ways to operate our service centers, improve
our service levels and help people lead healthier lives.  We live for the opportunity to make a
difference and right now, we are living it up.

 

This
opportunity is with one of our most exciting business areas: Optum –a growing
part of our family of companies that make UnitedHealth Group a Fortune 17 leader.

 

Optum helps nearly 60 million Americans live their lives to
the fullest by educating them about their symptoms, conditions and treatments;
helping them to navigate the system, finance their healthcare needs and stay on
track with their health goals. No other business touches so many lives in such
a positive way. And we do it all with every action focused on our shared values
of Integrity, Compassion, Relationships, Innovation & Performance.Talk about meaningful work. Talk about an important role. Let's talk about your next career move. Due to our expanding business, UnitedHealth Group is seeking an Intake Coordinator who share our passion for helping others live healthier lives. As one of the world's leading health care companies, UnitedHealth Group is pursuing innovative new ways to operate our service centers and improve on our ability to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. Take this opportunity and begin doing your life's best work.What makes your clinical career greater with UnitedHealth Group? You'll work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere.Primary Responsibilities:Informs Clinical and Sales Teams of referrals and updates them on the status of the caseVerifies insurance eligibility prior to processing orderAssembles patient’s electronic medical record accurately and completely and manages documents appropriately in CPR+Process orders in a timely mannerObtains necessary information according to Joint Commission (JCAHO) guidelinesPrepares pending files by utilizing appropriate templates in CPR+Communicates/Coordinates referrals with outside pharmacies and referral sourcesUnderstands diversity of contracts to handle referrals accordinglyCoordinates the start of care with the patient/caregiver, referral source, and other providers of careCoordinates time and initial deliveryCancels pending/no-go referrals when appropriateDocuments patient related activities/information in the patient’s electronic medical recordConsults with direct Manager on difficult or unusual referrals, as appropriateMaintains confidentiality of patient and company informationComplies with all company policies and proceduresGathers and ensures all necessary documentation for chart is obtainedCommunicates effectively with Clinical Team members to assure a smooth transition from intake to start of careCheck electronic discharge websites for new referrals and updated information, as required (and where applicable)Send the initial referral email to sales/onsite to confirm receipt of the referralScans and appropriately label patient documents in CPR+Performs other duties as required

Required Qualifications: High School Diploma or GED1+ years of telephonic customer service experience Experience with insurance verification, healthcare benefits, and Medicare/Medicaid and commercial insurances Experience using a computer and Microsoft Office (Word, Excel, and Outlook) Ability to type 40+ WPMComfortable working an 8 hour shift between 7:00 am and 7:00 pm Monday through Friday with possible weekendsPreferred Qualifications: Home infusion experience Professional home care experience DME experience Careers with AxelaCare. Discover a health services career that encourages your professional growth while delivering steadfast commitment to exceptional patient care. That's what you discover at AxelaCare. We were founded by a close group of medical professionals in Lenexa, KS to provide patient-focused, state of the art home infusion services for acute, hemophilia and Intravenous Immune Globulin (IVIg) therapies. Today we collaborate with leading doctors to develop breakthrough technologies for patient outcomes assessment; and we recently joined Optum, part of the UnitedHealth Group family of companies. It all reinforces our commitment to empowering people in the pursuit and delivery of exceptional patient care, and creating personalized career paths to discovering your life's best work. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.