Manager, RN Field Case Management - Atlanta, Houston, Dallas or New York City

Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. This is the place to do your life's best work.(sm)
 
What makes your clinical career greater with UnitedHealth Group? You can improve the health of others and help heal the health care system. You can work with in an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere.The Clinical RN Manager for Field Case Management is responsible for the overall performance of the clinical program he / she supports. The Clinical Manager develops and leads professional clinical and non-clinical staff in required activities which facilitate and support quality, cost efficient outcomes and minimizes fragmentation of health care delivery.
 
The Clinical Manager has experience and expertise in the Case Management process and coaches the staff on the collaborative process of assessment, planning, implementation, coordination, monitoring, and evaluation to address patients holistically. The Clinical Manager supports and coordinates the operations effectiveness across the continuum of onsite and telephonic case management.
 
The Clinical Manager helps his / her staff to understand and demonstrate the ability to integrate the needs of consumers, customers and the business. Overall, the Clinical Manager is held accountable for the team's ability to meet the business goals and will continually motivate the staff to develop the skills needed to succeed in their roles.
 
The Clinical Manager will meet with hospital representatives, physician practices and other members of the care system to develop relationships which facilitate communication and coordination amongst the health care team to minimize fragmentation of services.
 
This position will be overseeing staff in Atlanta, GA, New York City, NY, Dallas and Houston, TX.  There will be at least 75% travel required to these locations. 
 
Primary Responsibilities:


Staff development and training
Serves as a coach, mentor and advocate for staff
Adheres to ethical, legal / regulatory and accreditation standards
Leads by coaching staff to higher levels of performance
Accountable for hiring high functioning and effective staff
Creates an environment that is able to attract and retain staff
Leads change
Models accountability and expects the same from staff
Identifies opportunities for continuous improvement
Participates in continuous improvement as SME
Networks / communicates with peers to facilitate operational standards and improvements
Understands and uses data to manage the team as well as individual performance
Communicates with staff in a clear and comprehensive manner
Accountable for operational discipline
Meets business goals and objectives
Meets and / or exceeds customer expectations
Collaborates with the provider services OH team, physicians, facilities and community resources
Collaborates with sales, account management, product organization, and other stakeholders as applicable
Responsible for performance management of staff
Articulates team performance and impact of services delivered during client meetings

Required Qualifications:


Current, unrestricted RN license in the State in which you reside 
5+ years of clinical RN experience
3+ years of experience as a manager / supervisor
Must be able to travel at least 75% of the time - a combination of local and overnight
Computer / typing proficiency to enter / retrieve data in electronic clinical records; experience with email, Internet research, use of online calendars and other software applications
Preferred Qualifications:

BSN
A background in managed care
Case Management experience
Certified Case Manager (CCM)
Experience / exposure with discharge planning
Experience in utilization review, concurrent review and / or risk management
Strong organizational skills and multitasking abilities will be keys to success
Competencies and Best Practices for High Performers
Coaching experience
Strong written and verbal communication skills
Strong critical thinking skills
Strong ability to influence and motivate
Understanding of principles of change and ability to drive and motivate staff along the continuum of change
Excellent conflict management skills
Able to work under pressure
Strong ability to prioritize 
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
 
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. 
 Job Keywords: Clinical, RN Manager, registered nurse, Field Case Management, manager, supervisory, hospital setting, acute care, direct care, telephonic Case Manager, insurance, BSN, CCM, Dallas, Fort Worth, Richardson, TX, Texas