Director of Experience Design - Eden Prairie, MN - Full-time / Part-time

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)
 
Optum is the fastest growing division of the largest health services company in the United States, UnitedHealth Group, which serves 90 million people. As a part of that business, the Optum Experience Design team is focused on one incredible goal, making the health system work better for everyone.
 
That means we have a unique opportunity, and mission, to design the future of health across the entire consumer journey. To design services that lead to improved health outcomes, support meaningful relationships, and achieve UnitedHealth Group’s mission of helping people live healthier lives.
 
We are seeking mission driven designers who appreciate the scope and scale of this opportunity to improve people’s health through design. Who are fired up about connecting service touch points and experiences via web, mobile, social, email, and other new technologies. Who love working with passionate, experienced designers who are using the most advanced frameworks and thinking to drive transformation.
 
Check out the press: http://www.bizjournals.com/twincities/print-edition/2016/04/08/unitedhealth-secret-optum-colossus.html
 
Primary Responsibilities:

Designing service experiences from vision and strategy to execution
Collaborating broadly to inform and influence cross - functional product teams
Driving real product (service) creation that has meaningful impact on people’s lives
Utilizing experience design’s emerging best practices in order to balance desirability, feasibility and viability. Best practices should include a human centered design mindset, using lean startup principles, conducting and integrating primary and secondary research, generating proprietary insights, designing conceptual frameworks, and helping teams translate the value of those insights to develop valuable solutions through prototyping and testing
Thinking holistically in order to design and execute smart experiments
Keeping on top of the latest trends, best practices, and competitive activity related to user experience
Evangelizing experience design methodologies, mindsets, and products across Optum and UnitedHealth Group at large
Engaging with senior executives and their reports to drive and influence the design of products
Leading multidisciplinary teams that are dealing with ambiguous challenges to find clarity and drive results
Balancing great design with short deadlines
Balancing a passion for innovation with a commitment to improve processes, and optimize operations that enable it to become real
 

Required Qualifications:

8+ years relevant work experience in human centered design / experience design field
4+ years experience human - centered and / or participatory methods of Design Thinking to identify unmet consumer, market and institutional needs
Demonstrated track record of creating new service concepts or business strategies to meet customer needs
3+ years experience leading matrixed teams and partners (internal and external) to deliver solutions integrating change management strategies for successful adoption
Adept at facilitating and engaging large groups appropriately through the experience strategy and design processes
Experience in developing multi - year roadmaps for consumer experiences
Experience in leading cross - functional teams in strategy development through planning phases by influence without authority
Expert knowledge of Macintosh and PC operating systems and relevant UX / design software / tools, collaboration tools
Strong visual communications skills in visual, written, and verbal
Strong written and verbal communications skills
Preferred Qualifications:

Graduate degree in Interaction, Industrial or Human centered design, or equivalent
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
 
Job Keywords: Design, UX, Design Thinking, Eden Prairie, MN, Minnesota