Administrative Assistant - Full-time / Part-time

The Administrative Assistant is expected to perform a variety of clerical and administrative duties that support our organization. This individual is expected to answer phones, complete administrative duties and support staff members with clerical tasks in order to provide the highest quality service to CAREGivers and clients.
 
Primary Responsibilities:                                                                             

• Reflect the core values of DC Care, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• Greet and welcome each visitor in a friendly, warm and professional manner
• Perform service inquires via telephone as the “service inquiry” key player
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Field CAREGiver inquiries over the phone in a knowledgeable manner and schedule pre-screening calls and interviews
• Ensure Home Instead Senior Care standards are met and upheld
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with owner, colleagues and CAREGivers
• Assist with billing and CAREGiver payroll processes
• Participate in quarterly CAREGiver meetings
• Perform any and all other functions deemed necessary

 
Critical Numbers:

• 100% of calls answered by 2nd ring
• Achieve and maintain 65% conversion rate
• 100% of calls on hold 30 seconds or less

 
Education/Experience Requirements:

• High school graduation or the equivalent
• Three years of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

 
Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by DC Care, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly and yearly work
• Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must be able to operate office equipment 
• Must be patient and congenial on the telephone 
• Must have computer skills and be proficient in Word and Excel
• Must be able to work evenings or weekends as required
• Must be able to perform duties in a professional office setting

​Must be able to work 8 am until 12 noon. 
Must be able to work stated hours on Monday, Wednesday, and Fridays. 

Compensation DOE.

Each Home Instead franchise is independently owned and operated.