Part Time Clerk-Arbitration

This position facilitates the resolution of customer complaints (includes all vehicles and online transactions) after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with auction and NAAA policies. This position also requires organization and management of sale day activities including post sale inspections and sale day arbitrations.

• Review customer complaints and mechanic reports about vehicle condition.
• Inspect vehicle to determine extent of repairs, if any, and authorize second opinion, if necessary.
• Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.
• Mediate dispute and negotiate repair and/or pricing of disputed vehicles in order to arrive at a mutually acceptable solution and in an effort to keep vehicles sold.
• Have awareness of and resolve after-sale problems, such as issues with title, mileage, frame damage, etc.
• Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc.
• Act as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc.
• Promote the Auction and its services with customers to gain additional business including, but not limited to, post sale inspections.
• Review customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines; make/advise on financial decisions regarding arbitrations.
• Interface with all departments involved in the complaint including the fact finding and investigative phases.
• Screen and input all qualified vehicles for post-sale inspection.
• Inform buyers and sellers on the process, cost, and timing for completion of all PSI or buyer claims.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.