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CRM Specialist - (Salesforce.com) - Full-time
| Hours | Full-time |
|---|---|
| Location | Orlando, FL Orlando, Florida |
About this job
CRM Specialist- Orlando
Position Statement\:
As a CRM Specialist you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards\:
Our high-energy, client-centric environment is driven to employ best practices, creativity, and constructive teamwork in order to deliver effective, innovative and adoptable CRM | Sales Automation solutions to our valuable internal clients.
Position Summary\:
•Project Team Member functions
Qualification:What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience\:
- BA/BS/Bachelor's Degree
- 1-2 years experience encompassing the ability to define and re-design business processes and the ability to translate business requirements into Salesforce.com configuration requirements
- Experience with large, complex deployments of Salesforce.com
- Hands-on experience with the configuration, deployment and expansion of Salesforce.com including but not limited to the Salesforce.com administration module, API, data loader, CTI, custom objects, and workflow
- Experience with data migrations utilizing the Salesforce.com data loader
- Experience with best practice Customer Relationship Management business processes in sales, marketing, and customer service functions
- Process improvement experience
- Exposure to formal Project Management process
- Ability to participate in QA and UAT
- Excellent communications skills
- Impeccable documentation skills
- Ability to adapt to changing environments.
- Enthusiastic, innovative, self-motivated and self-managing
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions\:
- 3+ years of Salesforce.com experience
- Bachelor’s degree in Hospitality Management/Business Administration or related experience preferred
- Timeshare/Vacation Ownership experience preferred.
What will it be like to be a Team Member with Hilton Grand Vacations?
There’s something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.
Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs\: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.