Department Supervisor - Full-time / Part-time

Job DescriptionPosition Purpose:
Department Supervisors train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition they provide valuable input into merchandising decisions to the Store Management Team and Operations Team. Department Supervisors have strong product knowledge and the ability to lead and develop others. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Gardening, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, Pro Account Sales, Tool Rental, Front End, Freight, Receiving, Associate Support, Special Services, and Merchandising Execution.
Minimum Qualifications

Must be eighteen years of age or older
Must be legally permitted to work in the United States
Must pass the Drug Test.
Must pass Background Check.
Must pass pre-employment test if applicable.
Must be able to work a flexible schedule in a retail environment.Preferred Qualifications

2+ years Retail Sales or Trade experience
2+ years Customer Service experience

Knowledge, Skills, Abilities and Competencies:

Quality Service: Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance

Product Knowledge: Demonstrates a high level of knowledge of products, services and procedures in assigned area and nearby departments, knows priority SKUs

Solutions: Seeks to fully understand the customers needs, provides customer with the best solution even if it involves a markdown, contacts other associates/leaders as needed; until customer s need is met

Respect Treats customers in a sincere, appreciative manner and thanks them for their business, minimizes their time in the checkout line, acknowledges waiting customers and thanks for shopping with The Home Depot

Project Focus Asks customers about their project and provides appropriate related items and services for total project, sells the whole project

Selling Skills - Promotes products and services using Greet-Qualify-Recommend-Close, resolves customers concerns; executes Good, Better, Best strategy