Operations Manager - Full-time

Goodwill of Western Missouri & Eastern Kansas has a rich, 120 year+ history. Everyone knows Goodwill for our thrift stores, but few know what Goodwill is really all about. The sale of donated items provides funds that stays local, supporting thousands of job-seekers with barriers to employment. We believe in the Power of Work and are committed to helping people earn and keep jobs in this community. That's why 90¢ of every dollar Goodwill spends goes directly into our mission, not into shareholders' pockets.

Our agency is evolving. We're looking for new leaders and team members who want more than just a job. With a $30 million operating budget and a lot of room to grow, now is the time to join the next generation of Goodwill.

Visit www.mokangoodwill.org to learn more about our agency.

Goodwill of Western Missouri & Eastern Kansas provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, age, disability or genetic information, and encourages people of all backgrounds to apply for available positions. Individuals needing accommodations to complete an application may contact Human Resources at 816.842.7425 x300.

This position is responsible for the overall success of assigned functions involving post-retail and purchased goods and their contribution to the Agency, as it relates to financial performance and material management.

Occupational Priorities: Incumbents should be focused on the following priorities;

Post-Retail Operations:

1. Ensuring an acceptable margin relating to salaries, trash, sales, shrinkage, E/R and revenue
2. Assuming responsibility for the hiring, development, discipline and termination of associates assigned to this person
3. Assuming responsibility for the safe and efficient flow of materials into and out of the Outlet Store
4. Ensuring a positive customer experience at all Outlet Store location

Salvage/Warehousing:

1. Overseeing the process flow involved with salvage lines, such as scrap metal, shoes, plush and textiles
2. Assuming responsibility for the communication with salvage vendors and the identification and procurement of aftermarket salvage lines or revenue sources
3. Ensuring market pricing on salvage/recycling line
4. Ensuring costs and/or revenue meet or exceed budgeted projections

Purchased Goods:

1. Supporting oversight of the Agency supply process, identifying issues and developing solutions
2. Ensuring the smooth process flow of purchased goods between the retail locations and the Operations Center

Job-related Tasks: These are the tasks the incumbent will perform on a daily basis; (not all-inclusive)

1. Set priorities to meet daily, weekly and monthly goals
2. Maintain a positive, appropriate, professional relationship with all staff, representative of your position
3. Communicate effectively with support departments and division management regularly to ensure goals are met
4. Ensuring assigned areas meet Agency expectations pertaining to quality and efficiency
5. Handle day-to-day management decisions with confidence, good judgment and minimal intervention
6. Demonstrate commitment to the mission of the organization
7. Complete any special projects delegated by divisional management
8. Hold regular meetings with staff
9. Manage personnel in assigned areas, including hiring, training, development and separations
10. Consistently evaluate functionality, flow, efficiencies in assigned areas, recognizing issues and developing solutions
11. Ability to work weekend and/or evening shift(s) as necessary

Professional:

1. Confidence in their ability to manage exempt and non-exempt level professionals
2. A strong work ethic, character and integrity
3. Solid judgment and common sense in decision making
4. Display a positive, supportive attitude to staff and customers
5. Recognize and avoid any conflict of interest with staff, product or customers
6. Effective, appropriate and professional communication and demeanor
7. Recognition of and adherence to a higher standard as a member of management
8. Ability to solve problems independently and effectively

Management/Leadership:

1. Knowledge of efficient and effective management skills as it pertains to both processes and personnel
2. Ability to recognize potential problems within systems and recommend appropriate solutions
3. Ability to make sound hiring decisions, recognize potential and develop management staff appropriately
4. Professional, effective conflict resolution skills
5. Strong, prioritization, delegation and multi-tasking ability
6. Appropriate coaching, documentation and, when necessary, termination of non-performers
7. Ability to hold staff accountable to expectations and standards

Industry Specific:

1. Knowledge of product movement and warehousing
2. Understanding of the aftermarket sales opportunities and how they impact the Agency
3. Knowledge of retail outlet shopping environment
4. Commitment to mission of the organization
5. Understanding of the importance of the donor process and how it supports the mission
6. Valid license, acceptable driving record and valid insurance

Educational/Technological:

1. The incumbent should have a minimum of 3 years experience in managing processes and people
2. B High school diploma or equivalent is required. College degree preferred.
3. Solid comfort level with Windows environment, including Microsoft Office
4. Familiarity with safety requirements in a warehouse/retail environment
5. Basic understanding of legal requirements regarding employment

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