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Customer Service Rep
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Milwaukee, WI Milwaukee, Wisconsin |
About this job
Creates a positive shopping environment for customers and creates a positive working environment for employees.
* Ensures front end policies and procedures are known and adhered to, including proper product handling, proper tender and coupon handling, scanning error procedures, and price checks.
* Ensures communication between front end and pricing coordinator on pricing/signage discrepancies.
* Fluent in all service desk operations including bookkeeping.
* Completes voids, refunds, and daily cashier exception reports.
* Performs cash tender pickups, coin canister exchanges, till and coupon audits as outlined in company standard operating procedures.
* Communicates loss prevention situations with appropriate management and personnel.
* Resolves customer issues and concerns.
* Identifies and relays opportunities to improve front end operations.
* Maintains a sense of urgency for all customer needs.
* Greets and thanks all customers providing prompt and courteous service.
* Ensures a positive work environment for all front end employees.
* Anticipates customer needs and resolves issues in a manner that strengthens customer loyalty.
* Communicates customer issues to appropriate departments for resolution.
* Ensures prompt, accurate customer check-out and accurate bookkeeping and auditing.
* Ensures front end cleanliness, maintenance, and sanitation.
* Other duties as assigned including but not limited to performing customer checkout transactions, stocking candy/gum racks, providing customer assistance in bagging groceries, parcel pick-up service, collection of carts and to provide support in maintaining clean and safe store conditions.
* The right candidate will have the knack for connecting with people. *Hours will vary based on work needs. *Must be available to work weekends and holidays
* Ensures front end policies and procedures are known and adhered to, including proper product handling, proper tender and coupon handling, scanning error procedures, and price checks.
* Ensures communication between front end and pricing coordinator on pricing/signage discrepancies.
* Fluent in all service desk operations including bookkeeping.
* Completes voids, refunds, and daily cashier exception reports.
* Performs cash tender pickups, coin canister exchanges, till and coupon audits as outlined in company standard operating procedures.
* Communicates loss prevention situations with appropriate management and personnel.
* Resolves customer issues and concerns.
* Identifies and relays opportunities to improve front end operations.
* Maintains a sense of urgency for all customer needs.
* Greets and thanks all customers providing prompt and courteous service.
* Ensures a positive work environment for all front end employees.
* Anticipates customer needs and resolves issues in a manner that strengthens customer loyalty.
* Communicates customer issues to appropriate departments for resolution.
* Ensures prompt, accurate customer check-out and accurate bookkeeping and auditing.
* Ensures front end cleanliness, maintenance, and sanitation.
* Other duties as assigned including but not limited to performing customer checkout transactions, stocking candy/gum racks, providing customer assistance in bagging groceries, parcel pick-up service, collection of carts and to provide support in maintaining clean and safe store conditions.
* The right candidate will have the knack for connecting with people. *Hours will vary based on work needs. *Must be available to work weekends and holidays
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