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in Hampton, NH

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Hours Full-time, Part-time
Location Hampton, NH
Hampton, New Hampshire

About this job

Description

The Senior Personal Banker Universal role is a branch based sales and service position whose primary function is to help customers by meeting and uncovering their financial needs, helping with problem resolutions and processing transactions. Senior Universal Bankers drive sales by creating an outstanding customer experience by opening new accounts, offering convenience services, meeting Branch sales objectives, and resolving customer service issues. You will provide our customers with outstanding service by fully understanding their needs and identifying the right products and solutions to achieve their financial goals. In the absence of management, you may be relied upon to lead daily management and operational routines.

Success in this front-line sales role can lead to both short and long term career opportunities in Retail, Business Banking or Wealth Management, including, but not limited to, Small Business Specialist, Licensed Banker and Branch Manager.

As a Senior Personal Banker your primary responsibilities include:

* Drive sales through service: Generate sales and revenue by developing a positive customer experience. Focus on the solutions that meet the needs of the customer and personally strive to make each customer interaction the best experience of their day by consistently delivering on each step of the Customer Experience Process. Successfully follow a structured approach to customer on-boarding, sourcing new business, and expanding existing relationships through in-aisle prospecting (as applicable), asking for referrals and maximizing outbound calling.

* Go above and beyond for customers: Work with customers to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs. Senior Personal Bankers are the financial liaison to customers for building, deepening and retaining long term relationships while providing world class customer service

* Ensure our customers are extremely satisfied with every interaction: Make it memorable and the best part of their day.

* Bring a positive energy and confidence to Citizens Bank every day.

* Individual Leadership: Assist management with daily routines and operational requirements and other duties as assigned

* Present a professional appearance: You are the face of Citizens