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Concierge - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | San Francisco, CA San Francisco, California |
About this job
Concierge
The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests' needs and make informed suggestions will ensure they have a truly memorable stay.
Hotel Overview:
Fairmont San Francisco presents an awe-inspiring picture of historic San Francisco. The grandeur of the luxury hotel atop Nob Hill coupled with our reputation for impeccable service promises a truly memorable experience during our guests San Francisco vacation. Known for turning moments into memories for leisure and business travelers alike we are a luxury San Francisco hotel has been host to some of the most influential meetings and events, breathtaking weddings and personalized special occasions of the century.
Summary of Responsibilities:
Reporting to the Guest Service Manager, responsibilities and essential job functions include but are not limited to the following:
*Consistently offer professional, friendly and engaging service with all guests
*Assist guests with mail, messages, and any plans or arrangements they require
*Collect and provide comprehensive information and coordinate guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Handle reservations and obtain/issue tickets where applicable.
*Responds to guest complaints, conducts research to develop the most effective solutions and negotiates results.
*Follow department policies, procedures and service standards
*Follow all safety policies
*Assists with the training, supervising and discipline of the bellman and doorman staff jointly with Guest Service Manager. Schedules staff in accordance with hotel business levels and events
*You may perform other duties as assigned such as assisting the bell stand, providing luggage and assistance, and ensuring the lobby and concierge area's appearance
Qualifications:
Previous customer related experience an asset
Must possess previous Supervisor experience
Must possess a professional presentation
Must possess outstanding guest services skills and sophisticated verbal & written communication skills
Computer literate in Microsoft Window applications an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Frequent standing and walking throughout shift
Visa Requirements: Must provide proof of eligibility to work in the United States.
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts---and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities---throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific---as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at www.fairmont.com to find out more about our company.
EOE/M/F/D/V
The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests' needs and make informed suggestions will ensure they have a truly memorable stay.
Hotel Overview:
Fairmont San Francisco presents an awe-inspiring picture of historic San Francisco. The grandeur of the luxury hotel atop Nob Hill coupled with our reputation for impeccable service promises a truly memorable experience during our guests San Francisco vacation. Known for turning moments into memories for leisure and business travelers alike we are a luxury San Francisco hotel has been host to some of the most influential meetings and events, breathtaking weddings and personalized special occasions of the century.
Summary of Responsibilities:
Reporting to the Guest Service Manager, responsibilities and essential job functions include but are not limited to the following:
*Consistently offer professional, friendly and engaging service with all guests
*Assist guests with mail, messages, and any plans or arrangements they require
*Collect and provide comprehensive information and coordinate guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Handle reservations and obtain/issue tickets where applicable.
*Responds to guest complaints, conducts research to develop the most effective solutions and negotiates results.
*Follow department policies, procedures and service standards
*Follow all safety policies
*Assists with the training, supervising and discipline of the bellman and doorman staff jointly with Guest Service Manager. Schedules staff in accordance with hotel business levels and events
*You may perform other duties as assigned such as assisting the bell stand, providing luggage and assistance, and ensuring the lobby and concierge area's appearance
Qualifications:
Previous customer related experience an asset
Must possess previous Supervisor experience
Must possess a professional presentation
Must possess outstanding guest services skills and sophisticated verbal & written communication skills
Computer literate in Microsoft Window applications an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Frequent standing and walking throughout shift
Visa Requirements: Must provide proof of eligibility to work in the United States.
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts---and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities---throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific---as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at www.fairmont.com to find out more about our company.
EOE/M/F/D/V