Door Person/Concierge

San Francisco's Most Elegant and Eco-Friendly Boutique Hotels, nestled in the heart of San Francisco, The Orchard Hotel and our sister property, The Orchard Garden Hotel set the standard for hospitality in San Francisco, where our family owned and operated hotels unsurpassed TripAdvisor ratings have earned us listings among the top luxury hotels in The United States.

The hotels offer 190 guest rooms, including spacious suites, equally suited for business or holiday stays, with every amenity the modern traveler expects while showcasing a balance of classic style, chic ambiance and tech-savvy comfort. Visitors and guests sip cocktails at the sophisticated Daffodil Bar or savor a hearty breakfast and floor-to-ceiling views of bustling Bush Street at Daffodil Restaurant and Roots Restaurant.

We pride ourselves on being able to deliver the finest customer service to our guests and continually hear that we exceed their expectations from the moment they check in to the time they head back home.

The Bell/Door Person/Concierge is responsible for providing assistance to guests and front desk; to expedite guest luggage on check-in and check-out to the standard expected of the hotel; is familiar with and complies with the Hotels standards and philosophy in performing all areas of key accountability and other essential duties and responsibilities. In addition to the Door Person requirements, this position will provide service to clients by booking tours, making restaurant reservations, finding tickets to events, and other guest requests.

Key Areas of Accountability:
- Escorts incoming and outgoing hotel guests to and from rooms, assists with luggage
and offers information pertaining to available services and facilities of hotel, points of
interest, and entertainment attractions.
- Inspects guest's room to ensure furnishings are in order and supplies are adequate.
- Explains features of room such as operation of radio, television, DVD, DSL etc.
- Delivers faxes, packages, suitcases, and trunks and show rooms when necessary.
- Greets guests at front door or curb upon arrival.
- Responsible in arranging/booking transportation and tours.
- Concierge duties. (restaurant reservations, amenity arrangement/delivery, massage, reply to email inquiries, directions etc.)
- Performs valet duties limited to moving cars just in front of the hotel & white zone.
- Maintains the image of the hotel by appearing extremely presentable, well groomed and in a pressed uniform.
- Adheres to key control policy and procedure according to set standards.
- Driver duties: Will pick up and take hotel guests to SFO using the hotel luxury car.
- Adheres to the Orchard Hotel Mission/Standards.
- Other duties as assigned.

Other Essential Duties and Responsibilities:
- Delivers messages and runs errands.
- Picks up and delivers articles for laundry and valet service.
- Tidies lobby, front door and polish the bell carts.
- Issues valet tickets in the absence of our valet attendant. But are only allowed to move the guest's car within the hotel's white zone.
- Must be able to lift 50lbs and stand for extended periods of time.

*Education/Experience:
-High school diploma or general education degree (GED);
-1 yr prior exp in hotels in front of the house customer service position or 3 yrs experience in high volume customer service position.
-Able to demonstrate knowledge of San Francisco tourist attractions, restaurants and city events.
-Organized and detail oriented
-Ability to listen and communicate with international guests. 2nd language not required but a plus for this position.
- Must have current CA drivers license and clear DMV driving record.

Please reply to the email above with a statement of your qualifications, or post your resume in the email (no attachments) OR stop by the Orchard Hotel at 665 Bush Street, San Francisco to complete and submit an application. As we receive many resumes and applicants for our positions, we will only be able to contact/respond to candidates that are selected for an interview.

Equal opportunity employer committed to ensuring that non-discrimination applies to all areas of employment.