MGR OPERATIONS PROCESS

POSITION PURPOSE -
Manage store operations processes for specific area(s) of responsibility and manage projects focusing on process improvements that support the needs of the stores/field. Provide input and resources, partnering with the Operations Strategy Team and others to drive major process improvement initiatives for Home Depot.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -

• Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
• Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line.
• Manage/drive core store operations projects and/or process improvements. Manage day to day processes related to their areas of responsibility. 
• Create and maintain project work plans. 
• Manage issues and roadblocks that arise related to their area of responsibility. 
• Respond proactively to unanticipated store needs arising out of a variety of inputs. 
• Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
• Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot. 
• Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise. 
• Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. 
• Demonstrate proficiency/understanding of specific processes. 
• Maintain knowledge base regarding specific operations and processes within store operations 
• Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts). 

NATURE AND SCOPE -

• Direct and indirect reports typically include 2-5 Business Analysts. 
• Typically requires frequent persuasion or influencing of others. 
• Usually assigns and reviews work of others. 
• Typically procedures for analyzing situations and making conclusions are very diverse. 
• Typically considers among many different options or procedures when solving problems. 
• Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

ENVIRONMENTAL JOB REQUIREMENTS - Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.MINIMUM QUALIFICATIONS -

Must be eighteen years of age

Must pass the Drug Test

Must pass pre-employment tests if applicable 

EDUCATION REQUIRED -
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

YEARS OF RELEVANT WORK EXPERIENCE - 5

PHYSICAL JOB REQUIREMENTS -
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

PREFERRED QUALIFICATIONS -
PMI certification preferred. 3 years of retail experience or process management in related area.

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -

• Strong business, functional and/or store knowledge for their area of responsibility 
• Leadership and management experience preferred 
• Strong operations, retail and/or field experience required 
• Ability to partner/communicate well with the field/stores 
• High sense of urgency in responding to field needs Strong big picture; strategic thinking skills 
• Strong quantitative skills such as statistics and data analysis.