Customer Service Representative

Job Description:

• Benefits administrator will receive inbound calls from customers.
• Will answer questions regarding benefit information (ex. what coverage entails)
• Will receive around 50 inbound calls per day
• Taking inbound benefits questions (approx. 50 a day) using a script
• Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
• Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes
• Respond professionally to customer inquiries/complaints received via phone, email or other communication channels
• Participate in team meetings and training
• Possess a cooperative and positive attitude towards customers, internal contacts and team members
• Perform other duties as assigned

Availability needed between 8 am - 8 pm Monday-Friday

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.