Business Analyst - Data Center Facilities

POSITION PURPOSE –

As an IT Business Analyst within Data Center Facilities, you will drive the procurement process for Data Center Facilities Contracts, SOWs, NDAs, MSA's with the PMO, Procurement, Legal, Vendors, and Project Team. This consists of Data Center, Mechanical, Electrical, Plumbing, HVAC, Fire Infrastructure, etc. as well as vendor management. You will also drive IT equipment removal activities for the Atlanta Data Center, document process improvements and perform requirements gathering for internal work efforts. In addition, you will be responsible for ensuring IT Operations Data Center team completes our responsibilities to comply with SOX/PCI controls; drives onboarding activities specific to the Data Center Facilities team and assists in training them; back-up the project manager for financial tracking, purchasing submittals, and managing of smaller work streams within the overall project.

PREFERRED QUALIFCATIONS –

Proficient in Microsoft Excel

Knowledge of Data Center Infrastructure a plus e.g. Server, Network, Storage, etc.

Experience/Understanding of Mechanical/Electrical infrastructure that supports a Data Center. E.g. Generators, Switch Gear, UPS systems, HVAC, Fire Infra., Power, etc.

Bachelor degree is preferred

Strong written and verbal communications skills, presentation and facilitation skills are required

Ability to communicate to a wide variety of audiences, both business and technical

Strong analytical and problem solving skills

Ability to influence business owners and senior management

Understanding of financial concepts is preferred

Understanding of procurement processes is preferred

Understanding of IT Infrastructure is preferred

Ability to work in a matrixed resource environment to accomplish goals and meet schedules

Required Soft Skills:

Planning and Organizing: Develop a course of action to accomplish specific goals, prioritize work, meet deadlines, manage time wisely, etc.

Solving Problems: Analyze information to recognize potential problems, propose and pilot solutions, etc.

Customer Service: Provide outstanding internal/external customer service

Getting Things Done: Demonstrate ability to get results despite a large workload, competing demands, and a fast-paced environment, including getting work done despite competing priorities of matrixed teams

Must be detail oriented and able to follow process/procedures

Must have good interpersonal skills and maintain good working relationships with Application, Infrastructure, and Data Center teams

Team player and should take ownership and drive a task, work effort, or project to completion

Must be able to multi-task and change priorities on a short notice

Ability to utilize operational experience to effectively write standard processes & procedures in a clear & concise manner to ensure ease of use

ENVIRONMENTAL JOB REQUIREMENTS –

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

NATURE AND SCOPE –

Reports to Senior Manager - Specialty Channels No direct responsibility for supervising others.

MINIMUM QUALIFICATIONS –

EDUCATION REQUIRED –

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

YEARS OF RELEVANT WORK EXPERIENCE - 1

PHYSICAL JOB REQUIREMENTS –

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES –

Organizational skills, ability to effectively interact with both business and technical audiences, ability and motivation to investigate and solve issues that span multiple systems and business teams

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES –

25% Coordinating research and resolution of operational questions or production support issues.

15% Assisting with writing QA test cases for changes and performing QA testing.

15% Participation in the design processes for changes in other areas of the business and identification of impacts to the system(s) supported.

15% Coordinating the change request process working with both IT partners and the business.

15% Maintaining a working knowledge of business unit processes, procedures and current applications.

15% Assisting with training and rollout plans for new systems or enhancements to existing systems.