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Front Desk Agent/PBX Operator
| Hours | Full-time, Part-time |
|---|---|
| Location | 1775 E Cheyenne Mountain Blvd Colorado Springs, Colorado |
About this job
Property Description
Admire views of Pikes Peak and Cheyenne Mountain during your stay at the DoubleTree by Hilton Colorado Springs Hotel. Located off I-25, minutes from the Colorado Springs Airport and the closest full service hotel to Fort Carson, make it perfect for the business and leisure traveler. When staying at our hotel you’ll enjoy beautiful scenery and easy access to attractions. Walk through the doors and be greeted with a smile, outstanding service and the famous warm chocolate chip Cookie by DoubleTree.
Job Description
The Front Desk Agent/PBX Operator (Part Time) is responsible for assisting in the operation of the front desk and guest services. Must be able to multi-task, and prioritizes with excellent follow up skills and customer service. Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. (Hours Monday to Sunday, noon to 4pm and 2pm to 6pm shifts)
As a Front Desk Agent your responsibilities will include:
- Greeting guests and checking in and out, fulfilling guest requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned.
- Assist with sales efforts in soliciting new business and in selling guestrooms, meeting space
- Able to work through customer service related issues
- Any other duties or responsibilities which might be required by a manager
Requirements:
- Available on flexible shifts on Weekday, Weekends and Holidays.
- Possessing strong written and verbal communication skills
- Previous hotel front desk experience
- Proficient with technology, ONQ preferred