Sales Supervisor - Phoenix, AZ

Welcome to one of the most fulfilling ways to help people, including yourself! If you thrive in a competitive environment, and enjoy helping others while maintaining motivation and creativity this is a great opportunity for you.
 
As the Sales Supervisor you will leading call center representatives to their highest potential. This position requires a
high energy person whom enjoys a competitive work environment and assisting others in succeeding. The Sales Coach must be
able to coach, motivate, and encourage representatives to succeed and solve customer issues and thus improve the quality of
sales support Optum provides to our Clients. Ability to work as business needs dictate.
 
 
Primary Responsibilities:
• Ensure all Client quality and sales quota demands are met and/or exceeded.
• Ensure that representatives are resolving all customer needs.
• Analyze data to identify performance trends as well as root causes.
• Manage payroll processes for employees.
• Execute one-on-one coaching with representatives.

Required Qualifications: 
• An education level of at least a high school diploma or GED.
• Must be licensed in resident State in Accident, Health and Life; must be able to be licensed in all 50 states.
• 2+ years of call center experience as a sales supervisor.
• 2+ years of experience as a professional leader/supervisory role within an organization.
• Must have current or recent M&R Sales experience
 
Preferred Qualifications:
• Undergraduate degree or higher
• Experience leading personnel towards the attainment of exceptional performance results
• Knowledge of Call Center systems such as CMS, IEX, CTI preferred
• 2+ year of experience in a client facing role preferred
• Understanding of call center performance metrics and measurements
• Possess good time management and organizational skills
 
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.sm
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
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