Senior Customer Service Representative - West Valley City, UT (Job Fair Nov 2nd and 3rd) - Full-time / Part-time

Come out and Join us for our Job Fair EventsWednesday, November 2nd from 11am to 3pm  State of Utah Department of Workforce Services5735 South Redwood RoadTaylorsville, UT 84123 Thursday, November 3rd 10am to 6pm Optum Building 2525 Lake Park BLVDWest Valley City, UT 84120We strongly encourage you to apply in advance of the event if you are interested in this opening. Attendance at the event isn't required to be a candidate for potential employment.Doing your best.  That's what we want you to do in this role.  Even if you don't have experience, we provide the training and support for you to start your career by joining  our Customer Services Team.   And, as a member of our team, you'll be receiving a highly competitive base pay, a full and comprehensive benefit program, and much more. Apply today - training classes start soon!  UnitedHealth Group is working to create the health care system of tomorrow and you can help. Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed. Join with us and start doing your life’s best work.The Senior Customer Service Representative is responsible for answering incoming calls from consumers with questions regarding account balances, card activations, application status, Treasury guidelines and regulations, and internal procedures. At OptumRx you will be a part of an elite team as you grow and develop at a pace that energizes your career and makes the most of your promise.  And as a member of that team, you'll be receiving a highly competitive base pay, a full and comprehensive benefit program, as well as a bevy of other perks.This
position is full-time (40 hours/week). Employees are required to have
flexibility to work any of our 8.5 hour shift schedules during the hours of
9am-9pm, 7 days/week. New hires will work either Sunday - Thursday or Tuesday -
Saturday after training. It may be necessary, given the business need, to work
occasional overtime or weekends. Our office is located at 2525 Lake Park
Blvd Suite, 300 3rd Floor, West Valley UT 84120.Additional amenities that we have at this location include:Fitness Center and outdoor walking trailsOn-site Convenience StoreOn- site Food Trucks (2 days a week)Ample sized desks that raise and lower by the push of a buttonBrand new wired/wireless headsetsGreat location, beautiful views and close to shopping and restaurantsPlus social activities - potlucks, community volunteering, etc.What are the reasons to consider working for UnitedHealth Group?  Put it all together - a highly competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.   Some of our offerings includes:18 days of Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation Reimbursement - up to $5,250 per calendar year for job-related courseworkAdoption Assistance PlanEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)More information can be downloaded at:http://uhg.hr/uhgbenefitsPrimary Responsibilities:Taking inbound calls from consumersHandling and researching issues over the phoneUtilizing the computer database to verify and document informationConsistently meeting established productivity, schedule adherence, and quality standards

1+ year of Customer Service experience analyzing and solving customer's problems, OR 1+ year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job dutiesAn education level of at least a High School Diploma or GED OR 10 years of equivalent working experienceAuthorization to work in the United StatesAvailable to work 40 hours per week anytime within the operating hours of the siteFamiliarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applicationsSoft Skills:Ability to navigate a computer while on the phoneAbility to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each productAbility to remain focused and productive each day though tasks may be repetitivePhysical Requirements and Work Environment:Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computerService center environment with moderate noise level due to Representatives talking, computers, printers, and floor activityThere are several steps in our hiring process - it’s a thorough process because we want to ensure the best job and culture fit for you and for us. In today’s ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you’ll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process.  You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail. http://uhg.hr/OurApplicationProcessEnergize your career with one of Healthcare’s fastest growing companies.You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditionsand treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords:  UnitedHealth Group, Optum, training class, customer service representative, customer service, CSR,  inbound calls, Call Center, phone support, Senior, SR