Patient Services Representative

Shift - 4PM to 10PM Monday through Friday

(30 hours per week)

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Conducts outreach phone calls to Veterans to enroll them into the Veterans Choice Program and document care preferences. Assures accurate data entry and completion of preference data from referral/authorization forms, medical documentation, existing data contained in the medical management system and customer information. Accurately assesses caller requests outside of preference scope of work and routes to appropriate department for customer resolution.

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Key Responsibilities

o Utilizes various software applications in use

o Understands procedures and processes of the VA program.

o Key-enters data into the TriWest medical management system.

o Manages multiple tasks lists in accordance with directed timelines.

o Initiates automated or live outbound phone calls to Veterans to opt them into the Choice program and/or obtain veteran appointing preferences.

o Consistently displays professional and courteous service skills to internal and external customers.

o Takes appropriate measures to comply with HIPAA regulations to protect privacy of beneficiaries' health information.

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All interested candidates are encouraged to apply!

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.