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in Lewisville, TX
Shift Leader - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | 4940 State Highway 121, Suite 110 Lewisville, Texas |
About this job
Requirements
Position Objective:
The objective of a Which Wich®? Shift Lead is to supervise fellow Team Members in making superior sandwiches in a clean, friendly and Vibacious environment while delivering excellent guest service
Job Responsibilities:
Guest Service Demonstrate Superior Service by providing “Service with Vibe”. Demonstrate the 10 Points of Superior Service:
1. Commitment to our Guests
2. Be the ambassador of the “Vibe” and the Brand – Lead by example
3. Respect and courtesy
4. Presenting a clean and polished image through our attire
5. Ambassador of Standards
6. Professionalism
7. Efficiency
8. No problem is too small - Never say No
9. Handle Guest complaints professionally
10. Maintain property and equipment to ensure Guests have a safe and superior dining experience
Our Team:
It is the responsibility of the employee to deliver superior sandwiches to all Which Wich guest in a fun, energetic and vibacious way. It is also the responsibility of each team member to support a culture of team work and respect.
All team members are required to demonstrate the following qualities:
Honesty and Reliability
- Always be truthful and honest with fellow Team Members, Management and Guests
- Arrive on time and ready for work in the appropriate uniform, or notify the Manager ahead of time if you are unable to work your scheduled shift
- Always follow company policies and procedures
Tenacity
- Work until a task is completed. Leave no job unfinished, regardless of the task.
- Work at a fast pace to ensure that guest demands are met
- Work smart to be able to effectively juggle multiple tasks Friendly and Enthusiastic
- Interact with the Guests and maintain an upbeat attitude at all times
- Communicate with guests and co-workers in a friendly, outgoing fashion
Service Minded
- Work or perform services for others in a friendly, accommodating, and attentive manner
- Explain the Which Wich ordering concept clearly and thoroughly in ways which appeal to new guests
- Go above and beyond to make each Guest’s visit enjoyable Teamwork
- Enthusiastically pitch in to help fellow team members better serve guests
- Treat all team members with courtesy and respect
- Seek opportunities to make for a more efficient, safe or friendly work environment
Skills/Qualifications
• High School diploma or equivalent
• Preferred to have food service experience
• Must possess basic math skills
• Must have basic computer skills and fundamentals
• Must read, communicate and understand English as it relates to the job and safety regulations
• Must be able to follow directions Working Conditions This position requires the ability to perform the basic functions of the job
• Must be able to work shifts up to 8hrs a day
• Must have full use of both hands (lifting, carrying, grasping, pushing, pulling)
• Must be able to firmly grasp utensils to include but not limited to knives, mops, brooms, etc.
• Must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinks
• Standing, bending and walking for extended periods of time on hard surface
• Must be able to bend and stoop to lift and move boxes, sweep and mop
• Must be able to lift over head up to 15lbs
• Lifting up 15 lbs frequently, 25lbs occasionally
Availability: Full time, part time, and weekends