Tipped Restaurant Server Assistant - Part-time

Description

What is my job:

The job of the Server Assistant at The Pub is to provide incredible service by supporting servers and bartenders in attending to tables and meeting the needs of guests and supporting the Culinary Team in accurately expediting and delivering food items to our guests. The Server Assistant assists the service/bar and culinary team by ensuring all elements of an exceptional dining experience are achieved.

How do I make a difference?

Providing Incredible, Knowledge Based Customer Service

• Provide incredible service to guests by delivering and expediting dishes prepared by the kitchen to the guests’ tables accurately, with a sensitivity to time and an understanding of the importance of maintaining the integrity of the food
• Maintain a high level of awareness of the work being done by the service group and culinary operations to ensure proactive assistance is provided to both teams, including running food and clearing/cleaning tables
• Work in conjunction with servers and bartenders to ensure a positive guest experience by maintaining tables and serving guests in an attentive, courteous and efficient manner
• Continue to study menu changes, service techniques and attend beverage classes whenever possible to continue to grow food, service and beverage knowledge
• Maintain and restock service items to keep the restaurant running smoothly during hours of operation
• Prepare things necessary to seamlessly serve our guests including but not limited to polishing glassware and silverware, restocking items, and preparing water and breadbaskets for servers
• Learn about special events and general restaurant operations to provide support and perform additional tasks as needed

Ensuring High Quality Products & Ingredients

• Ensure food is presented with an exceptional level of detail in keeping with the culinary team’s expectations for such elements as appearance and temperature
• Prepare the dining room, bar and event areas for service with exceptional attention to detail; ensuring all areas are clean, organized and well-stocked
• Perform opening and closing procedures, including any assigned side work, and ensure all tasks are completed in a prompt and efficient manner

Living Who We Are

• Support, encourage, and respect co-workers
• Work with supervisor to set and achieve goals for professional development
• Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
• Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department

Qualifications

What skills, learnings, and experiences are required?

• Living Who We Are values by caring about the well-being of every person, having high standards as a way of life, making a difference in the communities we serve, respecting and listening to others and making decisions that benefit our customers and company
• Possess teamwork & diversity awareness by listening to others' points of view and recognizing and appreciating differences
• Recognize and seek opportunities for continuous learning to gain new understandings, skills and knowledge
• Provide incredible customer service, acknowledging customers, listening to their needs, proactively offering assistance and thanking each customer for shopping with us
• Properly handle, prepare, transport and store products; ensuring food & human safety practices are strictly adhered to
• Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
• Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions
• Utilize resources to educate self and others about product uses and characteristics, being sure to share acquired product knowledge
• Learn, use and be able to explain Wegmans sanctioned cooking techniques to assist customers for their success at home
• Possess culinary knife skills which include safely using knives; sharpening and honing the edges of knives; and using them to chop, dice, julienne and mince

What skills, learnings, and experiences are preferred and will set me apart?

• Customer Service experience working in retail, restaurant service or other hospitality related industry experience
• Certification of training in liquor, wine, beer, food service and/ or alcohol awareness programs
• Quick service Restaurant experience
• Able to problem solve, anticipating, analyzing, and identifying problems, responding quickly when situations arise and preventing problems when possible

Work environment:

• Work includes continuous walking, standing for prolonged periods of time without a break, repetitive hand and arm movements, bending, reaching, frequent lifting and carrying, and occasional heavy lifting, along with continuous interaction with customers and co-workers in a fast-paced environment. Work includes forceful gripping as well as awkward and forceful postures of the wrist. Work may include frequent stair climbing. Work involves exposure to various work environments, including temperature changes. The average weight range of items lifted is 10-20 pounds with a maximum weight lifted of 40 pounds occasionally. May be exposed to various allergens (things that may cause an allergic reaction).

Other:

• Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen physical and/or criminal background check
• All Applicants will be screened; only those closely matching the job posting will be interviewed

Age Requirement: Must be 18 years or older.

Days/Hours Requirement: Ideal candidates will have a flexible availability between the hours of 10am-10pm, Sunday-Saturday. Shifts general range from 4 hours to 8 hours long. Weekend and holiday availaility is required. This position also requires year-round availability.