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Analyst - Fraud * The Wendy's Company, Dublin, OH
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Dublin, OH Dublin, Ohio |
About this job
Overview
Provide high quality and ongoing monitoring, analysis and insights on the fraud activity of Wendy's payment channels through internal and external resources. Make well-developed recommendations to keep fraud losses at acceptable levels to help drive profitability of the brand. There is a close partnership with IT, Customer Service and Operations focused on identifying specific opportunities for optimizing our approach to payment fraud prevention. This role is part of the Treasury Team and reports directly to the Manager of Non-Cash Payments.
Specific Responsibilities Include
- Analyze enrollments daily for our My Wendy's App, check online orders, gift card sales and chargeback data to identify issues. Track and document activity viewed as suspect following internal guidelines. Serve as chargeback processing coordinator to internal departments.
- Make recommendations to fraud scoring techniques based off trends and historical data to ensure the integrity of our digital experience.
- Manage and monitor internal and 3rd party systems to assess vulnerabilities and make recommendations on ways to mitigate losses through various payment channels.
- Aggregate data from multiple sources to identify accounts that are suspect and decision appropriate action to ensure false positives that could impact the customer experience are minimized. Share reports and analysis with management on daily, weekly and monthly basis.
- Work closely with internal departments including but not limited to Treasury, IT, Risk, Accounting and Customer Service to ensure all areas are appropriately engaged to address fraud related issues.
This position will be based at The Wendy's Company headquarters in Dublin, a suburb of Columbus, OH. The Wendy's Company is the world's second largest quick-service hamburger company. The Wendy's system includes more than 6,500 franchise and Company restaurants in the U.S. and 25 other countries and U.S. territories worldwide.
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Education / Experience
- Bachelor's Degree: Business, IT or any discipline focused on risk assessment.
- Knowledge of 3rd party fraud prevention tools/platforms and scoring models.
- 1-2 years of experience in risk assessment and fraud analytics in retail, eCommerce or financial services.
- Demonstrated ability to analyze large quantities of data.
Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.
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