Administrative Assistant

Position:  Administrative Assistant
Department:  General Administrative
Supervisor: Lisa Loehr, General Manager

Objective:  The Administrative Assistant is expected to perform a variety of duties related to administration.  Responsibility for supporting and assisting other staff members in recruiting, training, retention, scheduling/service coordination, and administration.
 
Primary Responsibilities:

• Work a Tuesday – Friday 8:00 am – 5:00 pm work week.
• Cooperatively work with Recruitment Coordinator in training and processing new candidates.
• Develop and implement new engagement strategies that utilize the 5 CAREGiver needs to strengthen relationships with employees, determine their needs and measure employee satisfaction.
• Schedule clients and CAREGivers in order to provide the highest quality of service to both parties.
• Answer each incoming call in a friendly, professional and knowledgeable manner.
• Monitor, mediate and log both client and CAREGiver activity, and follow up on CAREGiver assignments and client service.
• Interact with employees to cover daily staffing needs.
• Secure coverage for vacancy shift, open position, vacations, per company’s needs.
• Enter and maintain accurate client and CAREGiver records in Clear Care.
• Demonstrate open and effective communication with owner, general manager, colleagues, and CAREGivers.
• Provide after hours on-call service duties as scheduled.
• Other administrative duties as deemed necessary.

 
Knowledge, Skills and Abilities:
 

• This position must have an understanding of and upholding the policies and procedures established by Maguire Senior Services, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care Franchise)
• This position must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• This position must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Ability to demonstrate effective interpersonal skills is essential as well as sound judgement, problem-solving and good decision making.
• Must be a supportive team member, contribute to and be an example of teamwork and team concept.
• Must be able to cope with the mental and emotional stress of the position.
• Must be able to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with CAREGivers, clients, family members, visitors, government agencies/personnel, and the general public.
• Ability to organize and prioritize daily, monthly and yearly work.
• Ability to establish good working relationships with office colleagues, the franchise owner, clients, CAREGivers and the community.
• Ability to present a professional appearance and demeanor.
• Ability to operate office equipment.
• Must be patient and congenial on the telephone and in person.
• Must have computer skills and be proficient in Word, Excel and Publisher.
• Knowledge of the senior-care industry.
• Ability to perform duties in a professional office setting.

 
 
 
 
 
This document describes the general nature and level of work for the position.  It is not a comprehensive list of its responsibilities, duties, skills, efforts and conditions.  Your employer reserves the right to modify the description in the future with and without notice.  The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities.
 
 
 

Each Home Instead franchise is independently owned and operated.