Technical Administrator - Full-time

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry.  Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves.  We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider.  We are doing it again with the launch of the first live, internet-delivered TV Service – Sling TV, that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We have a bold sense of pride, adventure, and desire to win – it’s in our DNA.  And we’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here.  We are DISH.

 A Technical Administrator will have the following qualifications: 

• Bachelor's degree from four-year college or university and four years related experience; or equivalent combination of education and experience
• Experience with scripting (bash preferred, python/ruby also helpful) 
• Experience with JAMF Casper 
• Experience managing systems or applications 
• Experience working with multiple teams to establish and champion new processes 
• Team player who can work with different personality types and produce results; technical and process writing is a plus

The IT Operations Technical Administrator will work as a member of the Internal Customer Support Team in IT Operations.  The primary responsibilities of this role will be to leverage ServiceNow and Casper to provide support and solutions to our Denver Grand Central (DGC) location and CoDev Paired programming teams.  As part of the Front Line Support team, we will be providing support to not only OSX and Windows, but to mobile devices, such as iOS and Android, as well.  

Primary responsibilities include: 

• Place order tickets in ServiceNow for failed equipment for users and resolve tickets in timely fashion, while providing great customer service to our teams.
• Troubleshoot and resolve issues with DISH issued computers and mobile devices. 
• Collaborate with other teams to fix ongoing issues that may not be the responsibility of this role.
• Image, install, and deploy new equipment software to Mac users.
• Identify trends with CoDev Paired Programming teams, bubble up information on an as needed basis to management, and propose solutions to common issues.
• Write knowledge base entries to ensure consistency of support across PC Tech teams. 

#LI-KK1 Denver, CO

#CB1