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About this job

DISH supports more than 150 DISH In-Home Services offices that deliver DISH products and services to customers across the country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Reps and Management to deliver the industry's best products and services.

A successful Field Resource Coordinator will:

  • Effectively communicate both written and verbally with all levels of the organization
  • Have a customer service attitude; driven to provide Best in Class customer satisfaction results
  • Appropriately organize, prioritize and monitor tasks for effective and efficient work delivery
  • Adjust to changing responsibilities and priorities in a fast paced, growth-oriented and time-critical environment
  • Learn and master DISH web based routing software

Education and Experience 

  • Four year degree or related experience strongly preferred; or equivalent combination of education and experience.

Benefits:

  • Medical, Health Savings Account, dental and vision insurance 
  • Flexible spending options and Employee Assistance Plan 
  • 401(k) and Employee Stock Purchase Plan 
  • Tuition reimbursement 
  • Employee Referral Program 
  • FREE DISH Network and Programming 
  • Opportunity for a level of responsibility that could take years to reach in other companies

We are a Drug Free Workplace
Dish Network is an Equal Opportunity Employer

The Field Resource Coordinator distributes service appointments to technician resources throughout the country. Other responsibilities as follows:

  • Communicate in real time, with installers/technicians, any changes to the routing plan as needed.
  • Prioritize and route same day customer appointments to technicians.
  • Track and communicate service appointment progress with field operations.
  • Allocate and route jobs in queue to various external subcontractors.
  • Answer incoming customer calls that arise and transfer appropriately.
  • Multi-tasking skills required. Different tasks are done throughout the day that requires attention and accuracy. #CB2