Weekend On Call Phone Coordinator - Full-time / Part-time

Home Instead Senior Care® is looking for a steady, multi-tasker to join us in our mission to enhance the lives of aging adults and their families.  This person should be dependable, driven, and a strong ability to recognize and understand the needs of customers.  This individual must be a self-starter, able to work in a fast-paced environment, have a positive attitude and the ability to work well in a team environment.
 
Are you a self-starter?  Do you enjoy the flexibility of working from home?  Home Instead Senior Care® is looking for an On Call Coordinator to be the main contact for our office two weekends per month. You’ll coordinate and schedule back-up care for our clients.  We’re looking for someone who is dependable, driven, positive, and has a strong ability to recognize and understand the needs of customers.  Join us in our mission to enhance the lives of aging adults and their families. 




Position: Weekend On Call Phone Coordinator
Job Status: PT
Location: Williamsville, NY
 
Objective:
The Weekend On Call Supervisor is expected to work closely with the Service Coordinators in order to provide the highest quality service to clients and is expected to perform a variety of on-call duties.

Primary Responsibilities:                                                                             

• Reflect the core values of HJBW Enterprises, LLC d/b/a Home Instead Senior Care ensuring standards are met and upheld
• Prior to start of the on call shift, review schedule with designated Service Coordinator and become aware of any potential trouble spots that might arise.
• Answering each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs. 
• Fill all Client shifts following designated office scheduling processes
• Demonstrate open and effective communication with Clients, CAREGivers, owners, and colleagues
• Contact backup person when questions arise about clients or CAREGivers that require input
• Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system.
• Create a log of the activities of your shift and communicate that to the designate key player(s).
• Ability to pick-up and drop-off resources to the office as requested.
• Assist with introductions of to Clients/CAREGivers as needed

   
Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license and be compliant with New York State Motor Vehicle laws and must follow the Policy that pertains to Driver’s License requirements as a condition of employment.
• Complete a criminal background check, DMV check, pre-employment drug screen, 3 professional and 1 personal reference checks
• Knowledge or experience of the senior care industry preferred
• Must be computer proficient (I.E. Microsoft Products, internet browsing, smartphone usage, etc.)
• Must have the ability to work independently and maintain confidentiality of information

   
**Please note that this position is paid in a flat rate per weekend**

HJBW Enterprises, LLC, (d.b.a. an independently owned and operated Home Instead Senior Care franchise) is an Equal Opportunity Employer. 


PHONE CALLS REGARDING THIS POSTING WILL NOT BE ACCEPTED. THANK YOU!

Each Home Instead franchise is independently owned and operated.