Pharmacy Technician

Looking for a pharmacy technician with experience in customerservice and call center.

Details

The position is a Pharmacy Technician working with a fortune 500 Healthcare company in Orlando.

This is a Full Time position under a (3) month contract with the opportunity to go permanent. Making $14.00-15.00 an hour, M-F 8 hour shifts, and a required open avaliablity between 8am-10pm. The position is located near the Orlando airport.

It requires:

• Registered Pharmacy technician in the state of Florida.
• 1-2 years of data entry and pharmacy verification experience.
• High school diplomaJo

Duties:

- Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.

- Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.

- Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction.

- Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.

- Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing trainings (formal and informal).

- Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.

- Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals.

- Educates providers on how to submit claims and when/where to submit a treatment plan.

- Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved.

- Informs providers and members on the companies appeal process.

- Lead or participate in activities as requested that help improve Care Center performance, excellence and culture.

- Performs necessary follow-up tasks to ensure member or provider?s needs are completely met.

- Provides information regarding the companies in-network and out-of-network reimbursement rates and states multiple networks to providers.

- Refers callers requesting provider information to Provider Services regarding the companies professional provider selection criteria and application process.

- Refers patients/EAP clients to the companies Care Management team for a provider, EAP affiliate, or Facility.

- Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers.

- Support team members and participate in team activities to help build a high-performance team.

- Thoroughly documents customers' comments/information and forwards required information to the appropriate staff

We are looking forward to speak with you about this opportunity.

About Aerotek:

Our people are everything. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With over 230 non-franchised offices, Aerotek serves 17,000 clients and 300,000 contract employees every year. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.