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Hours Full-time, Part-time
Location Cypress, CA
Cypress, California

About this job

MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evaluations, both of which are the primary factors for our rapid growth since our inception in 1998.
 
In addition to our core clinics located throughout California, Nevada and Hawaii, MSLA manages an extensive nationwide network of fully credentialed physicians in all major specialties, each meticulously screened for compliance with our standards for service excellence.
  
Summary of Job Function and Purpose:
The role of the Case Coordinator is to manage assigned cases from scheduling to submittal of the final product to the Veterans Administration while meeting MSLA’s contractual requirements.
 
Primary Responsibilities:

Schedule Veterans examinations and diagnostic testing
Answer and address inbound and outbound phone calls
Ensure all pertinent information is documented in database
Develop and maintain relationships with providers in assigned areas(s)
Work with Clinic Operations Supervisor to ensure MSLA clinics are properly staffed on day of Veteran’s examination
Provide excellent customer service
All other duties assigned by Management
 

Requirements

Required Qualifications:                      

HS Diploma or equivalent level of education
1+ year of experience in a Call Center environment
Proficient in general computer use and Microsoft Office Suite
Excellent verbal and written communication skills
Able to follow routine procedures consistently and efficiently
Able to work independently, and in conjunction with team members at all levels of the organization
Able to understand instructions furnished in written, oral, diagram, or schedule form.
Organized and Detail - oriented
Self - motivated and Adaptable
Able to consistently follow through on expectations
Preferred Qualifications:

Associate Degree in Healthcare or Business related program
Previous experience in a healthcare environment
Careers with MSLA. Our focus is simple. We’re innovators at providing technology-driven, comprehensive, independent medical evaluations to government and private entities. We’ve joined Logistics Health Incorporated (LHI) and Optum, as part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. When you join our team, you’ll impact the lives of others by verifying the validity of claims, providing quality examinations and meeting the timelines that make a difference for our customers. Here, you’ll join a team that makes you want to do better every day, resulting in your life's best work.(sm)
 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords: MSLA, Case Coordinator, Cypress, CA, California
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