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About this job

General Purpose

Plan, direct and co-ordinate the operations of a business, division, department or operating unit. Plan and maintain systems and procedures for operating efficiency. Manage staff for optimum performance.

Main Job Tasks and Responsibilities

  • determine staffing requirements
  • hire and train new staff
  • supervise direct reporting staff according to overall company policy
  • apply strategic planning to determine company, department or unit objectives
  • set employee goals and objectives
  • develop staff to maximize potential
  • monitor staff performance including performance reviews
  • delegate work duties to staff to attain objectives
  • allocate use of available resources
  • monitor and assist staff with work progress
  • evaluate current business processes and systems
  • plan and implement procedures and systems to maximize operating efficiency
  • establish and maintain controls
  • formulate department/unit policies and practices
  • co-ordinate financial and budget activities for maximum operational efficiency
  • facilitate the preparation and analysis of reports
  • review performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels
  • responsible for the achievement of department/division/unit productivity and quality goals

Key Competencies

  • judgment
  • decision-making
  • information management
  • resource management
  • planning and organizing
  • problem analysis and problem solving
  • delegating tasks and responsibility
  • communication skills
  • coaching
  • teamwork
  • adaptability