Appointment Setter - Call Center

A Call Transfer Vacation Advisor will receive Inbound/Call Transfer calls from customers who have been transferred from one of the reservations centers resulting in an inbound phone call and attempt to sell a marketing package for a discounted mini-vacation at one of our resorts with and active sales center.  

As a Call Transfer Vacation Advisor you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

• Sells mini-vacations packages for multiple property locations following the business rules for corporate telemarketing both in an inbound and outbound mode.
• Maintain an upbeat positive and motivated demeanor especially when interacting with guests, co-workers, supervisors and managers.
• Maintain individual sales and marketing goals for performance measures.
• Ensures guest meets minimum eligibility requirements to tour sales center.
• Use Teledirect application and Voice to sell and process package sales.
• Distributes only Hilton Grand Vacation authorized information, and ensures that information is accurate.
• Call back potential clients when necessary and approved by supervisor to follow up regarding package prospect.
• Create interest and excitement about Hilton Grand Vacation ownership and resorts.
• Meets every customer with a smile and sincerely thanks guest for their time.
• Carry out all reasonable request of management.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• 1 year commission sales experience
• Basic computer skills
• Inbound call center experience
• Detailed and goal oriented
• Timeshare industry knowledge
• Ability to handle challenging customers and phone calls.

There’s something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations. 

Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.