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Sales Facilitator 1
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Columbus, OH Columbus, Ohio |
About this job
Purpose:
The Sales Facilitator will be responsible for administering, organizing and delivering training programs for all aspects of Time Warner Cable’s Sales and Retention department as they relate to products, sales, soft skills, retention skills, work procedures, policies, practices and billing system functionality.
Management reserves the right to add, change or revise this job description at any time.
Essential Job Functions:
Job Requirements:
Required Education (Major):
Bachelor's degree (B. A.) from four-year College or university; or equivalent training, education and experience.
Required Certifications, Licenses, and Registrations:
Experience/Skills Required:
Some assignments require travel up to 25% of the time.
Legal or Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.
Communication Skill Level:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Supervisory / Managerial Responsibilities:
Assigns, trains, schedules or oversees work of others.
The Sales Facilitator will be responsible for administering, organizing and delivering training programs for all aspects of Time Warner Cable’s Sales and Retention department as they relate to products, sales, soft skills, retention skills, work procedures, policies, practices and billing system functionality.
Management reserves the right to add, change or revise this job description at any time.
Essential Job Functions:
- Under general supervision, provides orientation and training for new employees in the Sales and Retention organizations.
- Under general supervision, delivers product launch, up-skill and refresher training to existing employees.
- Prepares lesson plans relevant to training materials.
- Under general supervision, coaches to performance, attendance and behavioral challenges in the classroom in coordination with HRBP, Lead Facilitator and manager as required.
- Recommends changes to existing training programs by providing feedback to the Sales Learning Delivery or Lead Facilitator.
- Maintains records of training attendance, progress reports for trainees and monitors training results.
- Provide clear and concise communication to various levels of the organization regarding training delivery.
- Acts as a change agent to drive change through the organization in a manner that encourages acceptance and promotes company strategies.
- Partners with sales and retention leadership and training leaders to ensure training delivery meets the needs of the department and that training is delivered when necessary.
- Coordinates training activities with the Sales Learning Delivery Manager or the Lead Facilitator and effectively communicates information and issues for all training activities, classroom challenges, training requests, etc.
- Possesses and applies a broad knowledge of call center, sales, retention and billing system principles, practices and procedures.
Job Requirements:
- Knowledge of specific sales and retention subject areas that make high-level agent performance possible.
- Knows and applies fundamental concepts, practices and procedures of adult learning.
- Remains up to date on new philosophies, technologies, methods and techniques in the learning and development field.
- Takes responsibility for initiating goals for self-development.
- Work evenings/weekends as needed. New Hire training could be delivered as late as 12 PM- 9 PM for a 2 week period.
Required Education (Major):
Bachelor's degree (B. A.) from four-year College or university; or equivalent training, education and experience.
Required Certifications, Licenses, and Registrations:
Experience/Skills Required:
- 2+ years of experience in delivery of training materials
- Knowledge and application of adult learning techniques
- Experienced in all Microsoft software application required including Excel, Power Point, and Word desired
- Advanced understanding and experience of sales and retention techniques and practices
- Excellent organizational skills a must
- Excellent written and oral communication skills
- Must be a dependable and self-motivated individual who can work within a fast-paced environment and make decisions quickly and effectively
- Cable industry knowledge.
- Experience with database software/ICOMS or CSG billing system knowledge.
Some assignments require travel up to 25% of the time.
Legal or Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.
Communication Skill Level:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Supervisory / Managerial Responsibilities:
Assigns, trains, schedules or oversees work of others.